Donation Processing Associate

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. As a Donation Attendant you'll be the first point of contact for our generous donors. This role combines customer service, donation processing, and mission-driven work to support The Salvation Army's community programs.

• →Provide exceptional donor service by greeting donors and offering assistance
• →Process and track donations accurately
• →Maintain a clean and well-organized donation area
• →Sort, load, and unload Salvation Army trucks per center policy
• →Power sort donations as they arrive (where applicable)
• →Support production processes as needed
• →Safeguard all donated materials and assigned equipment
• →Report any complaints, damage, or injuries occurring in the donation area
• →Guide donors on acceptable materials and provide information about pickup services for heavy items

• Paid training donation process, production standards, and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

• Ability to regularly lift and move up to 50 pounds
• Occasionally lift and move up to 100 pounds
• Stand for extended periods
• Walk, reach, climb, balance, stoop, kneel, and crouch as needed
• Work in various weather conditions (outdoor exposure)

• High School Diploma or currently pursuing
• Strong English communication skills for donor and team interactions
• Basic computer skills and ability to learn new systems
• Basic math skills
• Ability to pass pre-employment background check
• Must be available for a flexible schedule including weekends, holidays and evenings

• Positive donor feedback
• Clean and organized donation area
• Meeting daily production goals
• Strong team collaboration
• Reliable attendance and punctuality
• Accurate donation tracking and receipting