Store Manager

Location: Kansas City Metro area
Pay: $18.00 per hour
Job Type: Full-Time
Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled

Are you an experienced retail leader who thrives in a fast-paced environment, loves building teams, and enjoys driving sales results? The Salvation Army is seeking a motivated and mission-driven Store Manager to lead our Lawrence, Kansas Thrift Store.

At The Salvation Army, every sale supports life-changing programs that help individuals and families in our community. As Store Manager, you will oversee daily store operations, lead and develop staff, maximize sales performance, ensure an outstanding customer experience, and help transform donated goods into hope for those in need.

This is an excellent opportunity for an experienced retail manager, assistant store manager, thrift store manager, nonprofit retail leader, or multi-department retail supervisor looking for meaningful work with growth potential.

• Recruit, hire, train, coach, and develop store employees
• Create employee schedules and oversee payroll functions
• Lead employee performance management and accountability
• Foster a positive, mission-focused work environment
• Ensure compliance with company policies and procedures

• Manage all daily store operations
• Achieve sales, revenue, and production goals
• Oversee donation intake, processing, merchandising, and inventory flow
• Maintain an organized, clean, and customer-friendly store
• Monitor store appearance and merchandising standards
• Ensure compliance with safety, security, and OSHA regulations

• Deliver exceptional customer service
• Resolve customer concerns professionally and effectively
• Build customer loyalty and engagement
• Create a welcoming shopping environment for all guests

• Manage daily cash handling and deposits
• Monitor expenses and operate within budget guidelines
• Maintain accurate reports, records, and operational documentation
• Analyze key performance indicators and implement improvements

• High School Diploma or GED required
• Minimum of 2 years of supervisory or management experience in retail, customer service, or related field
• Strong leadership, communication, and organizational skills
• Experience with cash handling, budgeting, and financial accountability
• Ability to motivate and develop employees
• Proficiency with Microsoft Office and retail management systems
• Ability to lift, carry, push, and pull up to 50 pounds
• Ability to stand, walk, bend, and reach throughout the workday

• Retail management experience
• Thrift store, resale, nonprofit, or secondhand retail experience
• Experience managing sales goals, merchandising, and inventory
• Experience recruiting, hiring, and training staff

The Salvation Army is an international movement and one of the largest social service organizations in the world. Funds generated through our Family Stores and donation centers help support adult rehabilitation programs, emergency assistance, housing services, disaster relief, and other community programs that change lives every day.

If you're a results-driven leader who enjoys retail management, team development, customer service, and making a meaningful difference in your community, we'd love to hear from you.

Join a team where your leadership helps create positive change in Lawrence and beyond.

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What You Need 

Required 

Education & Experience 

• 2 years' experience in staff management and development or combination of education and experience 

• Proven retail management experience 

Skills & Abilities 

• Strong leadership and team-building skills 

• Excellent customer service orientation 

• Proficiency in cash handling and basic financial management 

• Ability to work a flexible schedule, including early/late shifts, weekends, and holidays 

• Ability to speak, write and understand English in a manner sufficient for effective communication with customers, management and coworkers 

• Basic computer skills including but not limited to the use of the Point of Sales System; the payroll program, Microsoft Office Suite and all other programs or systems that are adopted by the  

• Good speaking, hearing and vision ability, and excellent manual dexterity 

Certifications 

• Valid Driver's License 

• Must pass a motor vehicle record search 

 Physical Requirements 

• Regularly required to stand, use hands, handle, feel, hear, and talk 

• Frequently required to walk and reach with hands and arms 

• Occasionally required to climb, balance, stoop, kneel, or crouch 

• Must regularly lift and/or move up to 50 pounds, and occasionally up to 100 pounds 

• Specific vision abilities required: close vision, distance vision, and ability to adjust focus 

Work Environment 

• Store environment with quiet to moderate noise level 

• May be dusty and experience temperature fluctuations based on weather 

• May stand for extended periods 

• Work is performed in a typical retail store/warehouse environment 

Travel 

• May be required to travel to various locations for work or training, including monthly management training 

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.