Temporary Case Manager (Gary/ Merrillville)

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

As the Temporary Case Manager you will provide support and resources to families and individuals in Lake County. The position provides emergency financial services, pantry assistance, Pathway of Hope case management, and strengths-based case management to ensure the mission of The Salvation Army is effectively carried out.  

• →Schedule and conduct intake appointments for case management services.
• →Implement strengths-based and client-centered case management skills to identify client strengths, identify sufficiency goals and barriers to those goals, and implement strategies to achieve those goals.
• →Refer households to Pathway of Hope Program Model to support client strengths, barriers, and long-term goals.
• →Maintain a current list of referral sources throughout the county and surrounding counties to ensure that appropriate available resources are provided to clients as they work toward completing their sufficiency goals.
• →Complete and maintain required electronic and paper documentation for clients and resources in SIMS and other demographics and reporting by Salvation Army Policies and Procedures and funders’ standards.
• →Network with other social service providers throughout the specific county.
• →Represent The Salvation Army at public functions as requested and determined to be appropriate.
• →Compliance and practice of The Salvation Army National Social Services Standards.

• →Other tasks as assigned by leadership

Education: Minimum of an associate degree in Human or Social Services (or related field). Four years of work experience in social services in lieu of degree.  

Background Checks: Position requires a background check to be completed, and all background check results will be reviewed.

Experience: Minimum of two years’ experience in case management services: experience in homeowner and rental insurance processes preferred.  

Certifications: Must have a valid driver’s license and maintain The Salvation Army Driver’s qualification standard; must complete Safe from Harm training within the first 10 days of employment; Must complete Case Worker Certification Program within 15 days of employment; Must complete Service Point SIMS data entry and/or completion of data entry procedures within 15 days of employment. Must complete training with Charity Tracker within 20 days of employment. 

Skills/Abilities:

• Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele.
• Computer proficiency with Microsoft products and ability to learn electronic reporting systems.
• Strong verbal and written communication skills.
• Able to assist clients of diverse cultural and socioeconomic backgrounds.

• Provide guidance and promote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settings.

• Good speaking, hearing and vision ability, and excellent manual dexterity
• Lifting, pulling, and pushing of materials up to 25 pounds
• May require bending, squatting, walking.
• May require standing for extended

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Why Work with Us?

If you’re ready for a career doing meaningful work with a discernable impact, keep reading. The Salvation Army’s brand promise is to Do the Most Good® - and it’s our employees that help us get there. At every level and in every discipline, you can have a real impact on your community through the work done inside our walls every day. If you work for us, you will be the hands and feet that enable us to help others.

We are as impassioned about our employees as we are about our mission to preach the Gospel of Jesus Christ and help anyone in need in His name without discrimination. Our work culture reflects this quality, which makes our offices seriously great places to work. Just walk inside our doors and you’ll quickly see that our employees are proud to support programs that make a difference.

In addition to traditional Health, Wellness, RX and PTO benefits, see what our employees told us they most liked about working for the Indiana Division of TSA by responding to our most recent 2023 survey…

• 91% are proud of their work to help meet the needs of people in their communities
• 75% find their “Work Stress” manageable
• 80% find their managers supportive during those times of stress
• 89% appreciate the flexible work options they have in their position
• 98% appreciate how they are allowed to use 4 sicks days as “Discretionary”
• 99% appreciate the 11 paid holidays they receive each year

See what our employees said when asked to rank the best reasons for working at the Indiana Division Salvation Army…

1. Helping People
2. Faith Centered Organization
3. Work Environment/ Co-Workers
4. Benefits