Technical Support Specialist

Salvo Software is a global technology company specializing in custom software development and advanced engineering solutions. With distributed teams across the US, LATAM, and India, we partner with clients to build high-performance, scalable systems that solve complex technical challenges. Our culture values innovation, ownership, and engineering excellence.

• →User Support: Provide remote Tier 1 and Tier 2 support for users across multiple locations in the Americas, resolving hardware, software, network, and access issues.
• →Endpoint Management: Handle the full lifecycle of NUC computers and other devices: provisioning, configuration, updates, troubleshooting, and retirement.
• →Identity & Access: Manage user accounts, groups, and permissions in Active Directory and related systems, applying the access levels defined for sensitive, licensed OEM data.
• →Onboarding & Offboarding: Set up and remove access, devices, and accounts for incoming and departing team members.
• →Network & Connectivity: Support VPN access and help diagnose connectivity issues for remote users and office locations.
• →Infrastructure Projects: Support hardware upgrades and configurations, including routers, firewalls, and switches, in line with Salvo’s infrastructure standards.
• →Security Hygiene: Apply patches, maintain endpoint protection, and enforce MFA and other security policies across devices and accounts.
• →Asset Inventory: Keep an accurate record of hardware, software licenses, and device assignments.
• →Documentation: Maintain clear tickets, runbooks, and troubleshooting guides so recurring issues are solved faster.
• →Escalation: Identify issues that need deeper investigation and hand them off to the DevOps Engineer with complete context.

• Experience: 3–5 years in IT or technical support, including hands-on work with end-user devices and accounts.
• Windows & Active Directory: Solid experience supporting Windows environments and managing users and permissions in Active Directory.
• Endpoints: Experience provisioning, imaging, and troubleshooting desktops, laptops, or small form-factor PCs.
• Networking: Working knowledge of networking fundamentals (DNS, DHCP, VPN, Wi-Fi) and basic configuration of routers, firewalls, and switches.
• Security Basics: Familiarity with patch management, endpoint protection, MFA, and access control best practices.
• Ticketing & Documentation: Experience with a ticketing system and writing clear technical documentation.
• Scripting (Preferred): Basic PowerShell or Bash to automate repetitive tasks.
• Language: Advanced English, spoken and written (B2 or higher), and fluent Spanish.
• Customer Focus: Patient, clear communicator who can guide non-technical users through solutions remotely.
• Location/Communication: Based in Mexico and comfortable supporting teams across Americas time zones.