Housekeeping Coordinator

                                                                                    HOUSEKEEPING COORDINATOR

                                                                                                      (PERMENANT)

Sandy Lane Hotel, an AAA Five Diamond, Forbes Five Star exclusive resort and a member of Leading Hotels of the World, is seeking to recruit a Housekeeping Coordinator.

The Role

This person will report to the Executive Housekeeper and will assist with the administrative functions in the

Housekeeping Department which includes but not limited to allocation of worksheets and to monitor and

action any request on HOTSOS system. They will also be required to assist with in the areas of valet and linen.

The successful candidate will be required to:

• Prepare Room Attendants and Housemen work sheets
• Control room allocation, ensuring all rooms are assigned, providing a list of vacant /dirty rooms assigned so the necessary follow up can be done by Supervisor
• Review upcoming arrivals for any special requests - at least 4 days ahead of arrival, highlighting any special requests on the worksheets.
• Maintain communication with Resident Services particularly with relation to room status and room changes/moves
• Update supervisors with any Chance arrivals and prepare Coaches and Supervisors ‘package’
• Records and updates all logbooks and system.
• Monitor HOTSOS, update and expedite request in a timely manner, following up on any outstanding status/conditions with the supervisors
• Respond promptly to all guest requests and monitors as well as update room status
• Compiles and reports any discrepancies identified
• Performs various administrative duties including weekly payroll preparation and work schedules.
• Maintains effective record and filing systems
• Handle any special assignments as directed by the Executive Housekeeper.
• Ensure all forms and documents are available and adequately stocked
• Communicate flower request to contractor and ensure request is submitted  on a timely basis
• Update champions telephone listing/contact as required
• Keep a logbook with all communication and post pertinent information on the boards both in Housekeeping and valet
• Update times for dinner reservations, spa reservations, concierge bookings - off property activities.
• Assist with valet and linen duties.

Our ideal candidate must possess:

• A minimum two years’ experience in a similar position
• A certificate or Diploma in Administration or management
• Proficient in Microsoft word, excel, power point
• Excellent communication skills both written and verbal
• Good computer skills and interpersonal skills as well as ability to communicate with  Coaches and Champions
• Great attention to Details and great organizational skills

• Ability to work with limited supervision and  be a quick thinker
• Ability to lift 25 pounds, work shift and extended hours as required by the demands of the business.