Head of Manufacturing and Supply Services Hyderabad Hub

• Lead our M&S operations & teams located in Hyderabad Hub (400+)
• Work in collaboration with M&S Global leadership, functions (for Quality, Quality Control, Supply Chain, MSAT, HSE, Engineering, GDPU etc.), subject matter experts and other hub location teams.
• Responsible for the ownership and oversight of processes being delivered from Hyderabad Hub including strategic vision, process KPI’s, documentation, and inspection support.
• Ensure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner.
• Ensure timely processing of investigations, identify bottlenecks, and suggest process improvements.
• Oversees the application of processes through audits and performance metrics, and reviews delivery performance with the M&S and Business Operations leadership.
• Participates in the design and evolution of Sanofi's M&S processes and standards to improve the Quality Management System.
• Champions the simplification and standardization of M&S processes, supporting the strategic transformation of operations through digital solutions across all Hub locations.
• Take part in regulatory inspections (as required) and applicable corporate audits, preparing necessary documentation.
• Leads and defines the priorities and deliverables of Hubs, fostering a culture of quality and collaboration.
• Sets priorities for Centers of Excellence and Communities of Practice, ensuring recognition and promoting unified quality and operational excellence across all Hubs.
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
• Ensuring 100% adherence to standard E2E processes.
• Taking accountability for service delivery performance, meeting stakeholder expectations, and driving future demand.
• Providing accurate and regular reports to the management on performance of the service delivery
• Leading personnel management, including staff recruitment, performance assessment, training, and mentoring.
• Creating a safe working environment, inspiring our people & attracting top talents.
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.

• 15-20 years of experience in Pharmaceutical Industry with at least 10+ years in leadership roles.
• Should be well versed with Production, Quality and/or Supply chain functions of pharmaceutical industry.
• Experience of working on manufacturing sites in either of these domains is an added advantage.
• Should have led/managed large teams.

• Strong & demonstrated Leadership, associated with great transformative mindset
• Should have the ability to think critically and make decisions quickly to address delivery-related challenges.
• Analyzing complex situations, identifying problems, and proposing effective solutions.
• Should have a mindset of continuous improvement. They should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.
• Should have knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals.
• Experience in conducting on site audits and/or inspections and exposure of facing regulatory/internal and corporate audits is beneficial.

• Masters or Doctorate in Life Sciences/Healthcare, Business Administration, Engineering or Information Technology.
• Certification in Project Management and/or Lean Six Sigma and/or Continuous Improvement would be preferable.

Languages: Excellent knowledge of English language (spoken and written)

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

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