Dispatcher/Customer Service Coordinator

Sansone Air Conditioning is growing, and we're looking for an organized, customer-focused Customer Service Coordinator / Dispatcher to join our team!

At Sansone, our employees are the foundation of our success. We believe in providing an exceptional customer experience while creating opportunities for our team members to learn, grow, and advance their careers. If you have a positive attitude, thrive in a fast-paced environment, and enjoy helping customers, we'd love to hear from you.

Sansone Air Conditioning is growing, and we're looking for an organized, customer-focused Customer Service Coordinator / Dispatcher to join our team in West Palm Beach, FL.

At Sansone, our employees are the foundation of our success. We believe in providing an exceptional customer experience while creating opportunities for our team members to learn, grow, and advance their careers. If you have a positive attitude, thrive in a fast-paced environment, and enjoy helping customers, we'd love to hear from you.

As a Customer Service Coordinator / Dispatcher, you will play a critical role in supporting our HVAC and Plumbing operations by scheduling and dispatching technicians, optimizing routes, coordinating appointments, and delivering outstanding customer service. This position serves as a key point of contact for our customers and field teams, helping ensure every job is handled efficiently and professionally.

As a Customer Service Coordinator / Dispatcher, you will play a critical role in supporting our HVAC and Plumbing operations by scheduling and dispatching technicians, optimizing routes, coordinating appointments, and delivering outstanding customer service. This position serves as a key point of contact for our customers and field teams, helping ensure every job is handled efficiently and professionally.

• →Schedule and dispatch HVAC Service and Plumbing Technicians to maximize efficiency and customer satisfaction.
• →Review and optimize technician routes to improve productivity and response times.
• →Answer incoming calls from existing customers and provide exceptional customer service.
• →Accurately enter and maintain work order and customer information within company systems.
• →Create and manage dispatch numbers for ordered parts.
• →Monitor and follow up on part orders to ensure timely completion.
• →Schedule installation appointments when parts become available.
• →Communicate effectively with technicians, customers, vendors, and internal team members.
• →Resolve scheduling issues and make real-time adjustments as priorities change.
• →Support daily operations by ensuring accurate documentation and timely communication.

• →Schedule and dispatch HVAC Service and Plumbing Technicians to maximize efficiency and customer satisfaction.
• →Review and optimize technician routes to improve productivity and response times.
• →Answer incoming calls from existing customers and provide exceptional customer service.
• →Accurately enter and maintain work order and customer information within company systems.
• →Create and manage dispatch numbers for ordered parts.
• →Monitor and follow up on part orders to ensure timely completion.
• →Schedule installation appointments when parts become available.
• →Communicate effectively with technicians, customers, vendors, and internal team members.
• →Resolve scheduling issues and make real-time adjustments as priorities change.
• →Support daily operations by ensuring accurate documentation and timely communication.

To be successful in this role, you should have:

• Minimum of 2 years of customer service, office administration, or dispatching experience (dispatch experience preferred)
• Professional demeanor and strong communication skills
• Exceptional customer service mindset with a genuine desire to help others
• Ability to prioritize, plan, and proactively manage schedules in a fast-paced environment
• Strong problem-solving skills and the ability to think quickly under pressure
• Excellent interpersonal skills and the ability to build positive relationships with customers and coworkers
• Strong organizational skills and attention to detail
• Ability to work effectively both independently and as part of a team
• Proficiency with Microsoft Office and the ability to quickly learn dispatching, scheduling, and customer management software

To be successful in this role, you should have:

• Minimum of 2 years of customer service, office administration, or dispatching experience (dispatch experience preferred) in the trade industry.
• Professional demeanor and strong communication skills
• Exceptional customer service mindset with a genuine desire to help others
• Ability to prioritize, plan, and proactively manage schedules in a fast-paced environment
• Strong problem-solving skills and the ability to think quickly under pressure
• Excellent interpersonal skills and the ability to build positive relationships with customers and coworkers
• Strong organizational skills and attention to detail
• Ability to work effectively both independently and as part of a team
• Proficiency with Microsoft Office and the ability to quickly learn dispatching, scheduling, and customer management software