Customer Service Representative

As a key player in our Petroleum Division, you’ll:

• →Support walk-in and phone customers, along with internal sales teams, by managing orders and distributor buy-backs efficiently and accurately.
• →Provide accurate product pricing and connect customers with the right team members to finalize sales.
• →Build expert-level knowledge of our products to answer questions and resolve issues like a pro.
• →Keep customers informed of new products, promotions, and specials.
• →Initiate and track orders in our ERP system, ensuring smooth deliveries.
• →Collaborate with Procurement, Inventory, and Warehouse teams to meet customer needs on time.
• →Promote safe product handling practices while ensuring customer satisfaction.
• →Use Salesforce to support customers and sales teams effectively.
• →Schedule service calls, document completed work, and keep things running smoothly.

• A high school diploma.
• 2+ years of customer service, logistics, sales, or account management experience.
• Experience with ERP systems like SAP or Oracle (preferred).
• Knowledge of the petroleum industry is a big plus!
• Excellent communication and multitasking skills to coordinate with customers and teams.

When you join us, you’re not just getting a job you’re becoming part of a team that values quality, integrity, and growth. At Sapp Bros., we believe in blessing and serving others, which drives everything we do. We offer:

• Competitive pay and room to advance.
• Comprehensive benefits: health, dental, vision, life insurance, 401(k) with company match, and more!
• Perks like gym membership reimbursement, tuition assistance, and employee discounts (including 25¢ off per gallon of gas and diesel).
• A fun, supportive environment with a culture that promotes from within.

If you’re ready to bring your skills to a trusted leader in the petroleum industry, we can’t wait to hear from you. Let’s build something great together at Sapp Bros.!