Incident Manager

Traditional banking has never really given you control over your financial life. Satispay exists to change that: to empower people through finance.

That means making financial services easy and accessible for over 6.5M users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close. We follow the same logic every time: find a real problem, solve it properly, then look for the next one. The destination? To build the most loved financial platform in the world. If you own outcomes rather than tasks, stay close to what users need, and refuse to wait for someone else to fix what's broken — you'll find people here who work exactly in the same way. And together, you'll build something worth being proud of.

As our Incident Manager, you will be the cornerstone of Satispay's reliability and resilience. Acting as the authoritative leader during critical situations, you will ensure our platform remains stable and trustworthy for millions of users. This role is crucial for protecting our user experience, maintaining business continuity, and driving the continuous improvement of our technology.

Here's what that looks like in practice:

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We're looking for a leader who thrives in a collaborative environment and possesses a strong drive to solve complex problems. You take ownership when the stakes are high and are deeply passionate about system reliability and compliance.

• Experience building or scaling an incident management program from the ground up.

• Relevant technical or service management certifications (e.g., ITIL)

Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If you're passionate and can make a difference, we truly encourage you to apply.

We move fast, and evolution never stops. It’s a fun ride, but it can be challenging. To make sure our people truly thrive, we’re committed to making their lives easier, both in the office and out in the world.

That’s why we created CareAbout:

• ❤️ Health: private insurance for you and your family, psychological support with Serenis, mental health workshops.

• 💰 Financial resources: Stock Option Plan, meal vouchers, relocation support if you’re moving countries.

• ⚙️ Growth and development: professional development programs, internal mobility, language courses with Preply.

• 🌱 Flexibility: unlimited PTO, hybrid working policy*, flexible working hours.

• 👨‍👩‍👧 Family: enhanced parental leave, additional leave for child sickness.

*We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time.

At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!

Curious what it's actually like here? Our values and pillars shape how we work every day: explore them here.

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