SCADhome Concierge Specialist

As a SCADhome team member in Atlanta, you will enhance students’ university experience by promoting a residential environment that supports their educational, artistic, and personal development. At the university’s hub for residence life and housing, you will play a pivotal role with continuing student housing registration, implementing housing policies, and reminding them of important dates.

As a concierge specialist, you will:

• Read, respond, and route incoming emails to the SCADhome help desk; compose and type routine correspondence; organize and maintain a file system for correspondence and other records
• Analyze qualitative and quantitative data and make deductions from varying facts and circumstances to enhance the SCAD experience
• Connect students to any SCAD department or resource; assist with referrals to departments and resources; provide contact information and help students schedule appointments
• Answer and screen telephone calls; assist with answering student questions about navigating SCADhome
• Proactively reach out to students about upcoming events and activities; provide reminders for important dates and make suggestions for success.

Strong candidates will demonstrate:
• Excellent communication, customer service, and organization skills
• Discipline, honesty and integrity
• An ability to handle multiple priorities

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