Leadership Training Specialist

Leadership Training Specialists will provide various levels of training & development support for the cafes in which they are assigned. The support will include but is not limited to the following: 

• Foster positive relationships with SCEOs/current team members in the cafe
  • This will include following all Saxbys standards and leading by example
• Hold team members accountable by using Coaching and Counseling forms effectively
• Increase productivity and efficiency within the cafe
• Effectively communicate with SCEOs in regard to the following:
  • Shifts worked in the cafe
  • Cafe product needs and OOS
  • Team member progress and trainings you have conducted
  • Promotions/C&C forms needed
  • Facilities needs
• Lead the HQ level wraparound in cafe support for each assigned cafe
  • Assigned cafes will include travel to any existing Saxbys cafe or upcoming new cafe openings
  • Travel will typically include 80% of the week onsite
  • There is potential for staying onsite for up to 10 consecutive days on an event basis (e,g, cafe grand opening training)
  • Comp time would be granted to offset working time for any of these instances
• Assume full responsibility of the cafe and all admin tasks if the cafe is without a SCEO or Cafe Ops Manager
• In-cafe time will include days, nights, and weekends depending on the needs of the cafe
• Serve as a liaison between cafes and the cafe ops team
• Develop a situation assessment + action plan at the kickoff of every café assignment in order to set expectations for oneself and the café team
• Develop and implement action plans for a cafe that score below passing on any Cafe Quality Service Review
• Support effective and efficient roll out of new products in the cafe ○ Read and master roll out guidelines and plans
• Shadow team members on new procedures and steps for new products ○ Ensure quality is maintained in accordance with roll out guide standards for new products 

• Set the expectation for Team Lead & Trainer hours coverage at the onset of each café assignment, and then subsequently lead the hiring, training, and development to meet that metric. 
• Interview and hire both hourly and salary team members based on cafe needs
• Communicate with new team members before and after onboarding and training
• Complete training shifts with new/current team members in the Hospitality, Barista, Culinary, and Team Lead roles
• Coordinate scheduling with SCEOs (when applicable)
• Follow training guidelines to ensure excellent training experience for all team members
• Complete all pre and post training administrative work including trainee assessments
• Develop current team members
• Facilitate promotions
• Delivering Coaching and Counseling forms as needed 

• Travel required up to 80% of the time
• Valid Driver's license
• Reliable transportation
• Travel days and time off
• Competitive comp time/time off
• Days off can be combined and saved for a later date if necessary because of work requirements
• Comp time cannot exceed 5 days being used consecutively
• Cafe visits may require you to be onsite for up to ten days in a row 

• Support, exhibit, and promote Saxbys Mission Statement, Make Life Better, and Core Values in all daily activities. Our Core Values include:
  • We are a community serving our community
  • We embrace being O.D.D. (Outgoing, Detail oriented and Disciplined) ○ Profit Creates Opportunity
  • We live with pride, passion, and purpose
  • Care personally and communicate openly
  • Serve yourself by serving others
• Food & Beverage Retail management and training experience. Saxbys' experience highly preferred.
• Demonstrate compassion and patience for new team members through their development
• Effective verbal and written communication skills required
• Thorough knowledge of Saxbys standards and procedures
• Flexible schedule including early morning, night, and weekend availability
• Physical Requirements
  • Able to stand, walk, and smile for extended periods of time
  • Able to stoop and kneel
  • Push, pull, lift, or carry up to 35 lbs.
  • Ascend and descend ladders, stairs, ramps