Student Cafe Operating Officer (BOSTON UNIVERSITY)

• →Team Development: Build and lead a high-performing team of peers through effective recruiting, training, coaching, and performance management to create a positive work environment that embodies Saxbys' values and culture.
• →Community Leadership: Establish the cafe as a community cornerstone through exceptional hospitality, meaningful partnerships, and impactful initiatives that demonstrate Saxbys' commitment to making life better.
• →Financial Management: Drive cafe profitability by managing sales growth, labor costs, inventory, and overall operational efficiency while maintaining Saxbys' high standards for product quality and guest experience.
• →Brand Representation: Serve as the face of Saxbys on campus, effectively communicating the company's mission, values, and Experiential Learning Platform to stakeholders, guests, and potential team members.

• Operations Lead: Collaborate on strategic initiatives, provide regular updates on cafe performance, and implement feedback to continuously improve operations.
• Marketing Team: Generate content for social media, implement local marketing initiatives, and execute promotional campaigns to drive cafe awareness and sales.
• Recruiting Team: Assist in identifying, recruiting, and developing talent for both cafe positions and future Student COO succession planning.

This position will supervise an average of 50 direct reports

• Cafe achieves or exceeds budgeted revenue targets
• Cafe operates at or above budgeted Net Operating Income
• 30%+ of cafe staff are developed into Team Leads
• Guest satisfaction metrics consistently above 4.5/5

• Confident Communicator
• Developer of Individual Contributors
• Master of Prioritization
• Adaptable to Change
• Autonomous Problem Solving
• Financial Acumen

• →Completed at least one year of undergraduate studies
• →Demonstrated leadership experience in academic, professional, or volunteer settings
• →Experience in customer service, hospitality, or retail preferred

• Support, exhibit, and promote Saxbys Mission and Core Values in all daily activities. 
• Must be an undergraduate student of the partner organization in good academic standing
• Ability to work 20 hours per week during cafe operating hours
• Physical requirements:
• Able to stand, walk, and smile for extended periods of time 
• Able to stoop and kneel
• Push, pull, lift or carry up to 35 lbs
• Ascend or descend ladders, stairs, ramps