Asset & Configuration Management and Desktop Engineering Leader

Own the systems that power global business and make them better. Join Resideo in Brno and take charge of transforming how we manage assets, configurations, and endpoint technologies at scale. 

The Asset & Configuration Management and Desktop Engineering Leader owns enterprise practices for accurate hardware, software, and configuration data while leading desktop engineering capabilities that build, secure, and sustain the end-user computing environment. This role is accountable for CMDB fidelity, discovery, lifecycle data quality, endpoint standards, and operational readiness across ServiceNow, SCCM/MECM, Intune, and VDI.

This is a high-impact leadership role where you will define and drive the strategy for asset management and desktop engineering on a global scale. You will lead cross-functional collaboration, elevate data quality and operational standards, and build a high-performing capability that supports business growth and stability.

JOB DUTIES:

• Asset & Configuration Management

• Own the end-to-end Asset & Configuration Management operating model, including standards, governance, lifecycle controls, and continuous improvement aligned to ITIL best practices.

• Drive CMDB fidelity in ServiceNow by defining required CI attributes, enforcing data quality rules, managing lifecycle states, reducing stale/duplicate records, and ensuring relationship integrity.

• Lead discovery strategy and integrations across ServiceNow Discovery, SCCM/Intune, Jamf, cloud, and other sources; establish coverage targets and remediate gaps.

• Partner with application, infrastructure, security, finance, procurement, and service owners to maintain accurate asset/CI data through attestations, scorecards, exception handling, and clear data ownership.

• Define and report key measures such as discovery coverage, reconciliation success, stale CI rate, data completeness, audit exceptions, and lifecycle accuracy; lead remediation plans with measurable outcomes.

• Desktop Engineering, VDI, and JML Logistics

• Lead Desktop Engineering for standard endpoint builds, imaging, software packaging, patching, modern management, secure configuration, and compliance reporting across SCCM/MECM and Intune.

• Own endpoint standards for Windows/macOS as applicable, including image lifecycle, driver/BIOS baselines, application bundles, hardening, deployment, rollback, and audit readiness.

• Drive endpoint posture in partnership with Security, including encryption, AV/EDR onboarding, certificate baselines, device health, critical vulnerability response, and exception management.

• Own the VDI platform lifecycle, including image and patch cadence, access controls, capacity planning, cost optimization, usage reporting, and vendor performance management.

• Own joiner, mover, and leaver logistics to ensure Day 1 readiness, timely offboarding, equipment recovery, secure data handling, and accurate asset/CI status updates in ServiceNow.

YOU MUST HAVE:

• Strong ServiceNow experience with CMDB, ITOM Discovery, ITAM practices, data quality, governance, reporting, and operational adoption.

• Demonstrated expertise with SCCM/MECM and Intune for imaging, software deployment, patch/update management, compliance reporting, and endpoint standards.

• Experience owning or leading VDI services, including image/patch lifecycle, capacity and cost management, service performance, and vendor oversight.

• Strong stakeholder management, communication, and cross-functional leadership skills with the ability to deliver measurable operational outcomes.

• Data-driven leader who uses metrics to improve CMDB health, endpoint compliance, lifecycle accuracy, and service outcomes.

• Strong cross-functional influencer and clear communicator across technical, nontechnical, vendor, and executive audiences.

WE VALUE:

• ITIL Foundation or higher; ServiceNow certifications or equivalent hands-on experience in Discovery, CMDB, ITAM, reconciliation, and governance.

• Experience with CSDM, service mapping, CMDB integrations, endpoint compliance reporting, audit readiness, and automation-driven process improvement.

• End-to-end ownership mindset with strong operational discipline and follow-through.

• Work along with experienced, supportive teams in an international setting where your ideas matter

• Step into a role with real ownership and the chance to build, evolve, and expand a critical function over time

• Play a key role in transforming a global IT environment, influencing how thousands of devices and assets are managed worldwide

• Benefit from 5 weeks of paid vacation 

• Enjoy a modern hybrid model with flexible hours that support your work-life balance

• On-site canteen & home office meal vouchers
• Pension plan or DIP contributions
• Multisport Card & cafeteria program

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