Asset & Configuration Management and Desktop Engineering Leader

Mexico·San Luis PotosíHybridlead

OtherEngineering Leader

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Overview

The Asset & Configuration Management and Desktop Engineering Leader owns enterprise practices for accurate hardware, software,

Technical Tools

OtherEngineering Leader

The Asset & Configuration Management and Desktop Engineering Leader owns enterprise practices for accurate hardware, software, and configuration data while leading desktop engineering capabilities that build, secure, and sustain the end-user computing environment. This role is accountable for CMDB fidelity, discovery, lifecycle data quality, endpoint standards, and operational readiness across ServiceNow, SCCM/MECM, Intune, and VDI.

Own the end-to-end Asset & Configuration Management operating model, including standards, governance, lifecycle controls, and continuous improvement aligned to ITIL best practices.
Drive CMDB fidelity in ServiceNow by defining required CI attributes, enforcing data quality rules, managing lifecycle states, reducing stale/duplicate records, and ensuring relationship integrity.
Lead discovery strategy and integrations across ServiceNow Discovery, SCCM/Intune, Jamf, cloud, and other sources; establish coverage targets and remediate gaps.
Partner with application, infrastructure, security, finance, procurement, and service owners to maintain accurate asset/CI data through attestations, scorecards, exception handling, and clear data ownership.
Define and report key measures such as discovery coverage, reconciliation success, stale CI rate, data completeness, audit exceptions, and lifecycle accuracy; lead remediation plans with measurable outcomes.

Lead Desktop Engineering for standard endpoint builds, imaging, software packaging, patching, modern management, secure configuration, and compliance reporting across SCCM/MECM and Intune.

Own endpoint standards for Windows/macOS as applicable, including image lifecycle, driver/BIOS baselines, application bundles, hardening, deployment, rollback, and audit readiness.

Drive endpoint posture in partnership with Security, including encryption, AV/EDR onboarding, certificate baselines, device health, critical vulnerability response, and exception management.

Own the VDI platform lifecycle, including image and patch cadence, access controls, capacity planning, cost optimization, usage reporting, and vendor performance management.

Own joiner, mover, and leaver logistics to ensure Day 1 readiness, timely offboarding, equipment recovery, secure data handling, and accurate asset/CI status updates in ServiceNow.

Requirements

~1 min read

Strong ServiceNow experience with CMDB, ITOM Discovery, ITAM practices, data quality, governance, reporting, and operational adoption.
Demonstrated expertise with SCCM/MECM and Intune for imaging, software deployment, patch/update management, compliance reporting, and endpoint standards.
Experience owning or leading VDI services, including image/patch lifecycle, capacity and cost management, service performance, and vendor oversight.
Strong stakeholder management, communication, and cross-functional leadership skills with the ability to deliver measurable operational outcomes.
End-to-end ownership mindset with strong operational discipline and follow-through.
Data-driven leader who uses metrics to improve CMDB health, endpoint compliance, lifecycle accuracy, and service outcomes.
Strong cross-functional influencer and clear communicator across technical, nontechnical, vendor, and executive audiences.
Fluent in English

ITIL Foundation or higher; ServiceNow certifications or equivalent hands-on experience in Discovery, CMDB, ITAM, reconciliation, and governance.
Experience with CSDM, service mapping, CMDB integrations, endpoint compliance reporting, audit readiness, and automation-driven process improvement.

Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
A collaborative and inclusive work environment where your contributions are valued.
Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
Access to cutting-edge tools, resources, and a supportive team to help you excel.
The chance to work with a global, innovative company shaping the future in its industry.

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