Customer Service Associate I

Reporting to a End Customer Support Supervisor, the Parasol Partner Support Associate will work directly with end customers of our authorized integrators. This role requires the ability to carefully listen and assist end customers and our Partners in their questions. The Parasol Partner Support Associate will need to show empathy and excellent soft skills.  Accurate notes and grammar are a must!

This role requires someone who is motivated, experienced, and dynamic.  The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results.  The Partner Support Specialist will perform calmly under pressure while meeting customers’ needs, have an eye for details, and excellent follow-up.

•   1+ year Customer Service
•    Must be able to work full-time hours between 8am-8pm ET, with the possibility on weekends.
•    Strong verbal and written communication skills

•   Experience with Microsoft Office
•   Salesfoce or Zendesk experience

• Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
• 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
• 12 paid holidays each year
• Four weeks parental leave without using vacation time
• Team member discounts on company products and other retail/service providers
• Opportunity to progress within a global business

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