Strategic Deployment Manager, Life Science

• A pharmaceutical enterprise software technology expert who understands industry best practices and enjoys interacting with medicinal chemists, computational chemists, biologists, and project leadership to drive change management and new software adoption
• A scientist who thrives in project management in a corporate research setting (direct experience with pharmaceutical drug discovery is a huge plus!)
• An effective communicator with excellent organizational skills
• A customer-service oriented deployment manager who’s passionate about helping drive user success

• Manage LiveDesign implementation projects end-to-end, from early-stage discovery through deployment, training, and sustained adoption
• Serve as the primary contact for existing accounts, providing responsive support including inquiry resolution, feature utilization guidance, and consultative advice
• Conduct regular usage monitoring, synthesize customer feedback, and share actionable insights internally to inform product improvement and roadmap decisions

• Identify and prioritize target accounts within the pharmaceutical and biotech sectors; design strategic engagement approaches tailored to each
• Plan and execute high-impact value demonstration activities including workshops, seminars, and on-site meetings
• Lead support Proof of Concept (PoC) engagements with prospective customers, ensuring clear value demonstration and successful execution

• Partner with Account Managers, Application Scientists, Solution Architects, and the Education Team to drive account growth and platform adoption
• Work closely with Product Management and Engineering to represent real-world customer needs and influence the LiveDesign product roadmap

A typical day involves balancing multiple concurrent responsibilities across different phases of the customer lifecycle.

• Pre-Sales: Lead a scoping call with a potential new customer in preparation for a demo to showcase how LiveDesign addresses their key needs
• Deployment: Serve as a project manager, leading calls between internal and external technical teams to resolve current deployment issues and develop plans for longer-term improvements to the customers LiveDesign deployment, such as data integration configuration or troubleshooting SSO
• Support: Triage incoming support tickets, replying to end users and relaying product feedback to the relevant internal teams
• Long-Term Customer Success: Host an "Office Hours" session to walk end-users through solutions to their specific problems and questions. This may lead to identifying new issues that need to be brought to the Product team’s attention through ticket creation
• Strategic Work: Attend an internal product call workflow meeting to review user stories or track feature delivery

• BSc in a life science (MSc or PhD preferred)
• At least three years of experience in a life sciences field related to drug discovery
• Experience with computational chemistry or cheminformatics in a research setting
• Experience in leading or coordinating a software project (deployment, adoption, feedback loop)