Concierge M Club Lounge - Marriot Nashville Airport

United States·Marriott Nashville Airport- - NashvilleNormalmid

ConciergeHospitality & Tourism

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Overview

Schulte Hospitality Group is seeking a energetic, experienced, and hands on Concierge to join our team! Schulte Hospitality Group is an organization whose success is rooted in its service culture.

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ConciergeHospitality & Tourism

Schulte Hospitality Group is seeking a energetic, experienced, and hands on Concierge to join our team! Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join Schulte Hospitality Group, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Hospitality Group provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match for eligible associates
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

Responsible for personalizing guests' experience by greeting them in a professional, courteous and engaging manner
Engage every guest in conversation and recognition as well as resolve any guest issues immediately
Answer any guest inquires regarding the city, events and attractions
Support other departments including Sales Front Office and Bellman/Van as needed
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
Maintain a friendly and warm demeanor at all times
Coordinate special events or special projects as assigned
Keep concierge lounge clean and re-stocked
Greet guests and assist them with food and drink options
Monitor food and beverage offerings and ensure it is well stocked and clean at all times
Arrange transportation needs for guests
Respond to inquiries with accurate information regarding hotel features services and assistance
Knowledgeable of daily functions VIP's and any other special events occurring in or pertaining to the hotel
Provide information on the geographical area
Suggest site-seeing locations and arrange tours
Have knowledge of and assist in emergency procedures as required
Handle check-ins and check-outs in a friendly efficient and courteous manner
Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms
Use proper two-way radio etiquette at all times when communicating with other employees
Attend meetings as required by management
Perform any other duties as requested by management

EDUCATION AND EXPERIENCE

High school degree or equivalent

KNOWLEDGE, SKILLS AND ABILITIES

Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful high pressure situations
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests
Must be able to work with and understand financial information and data and basic arithmetic functions
Must maintain composure and objectivity while under pressure
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy.This position is tipped eligible.Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.