Guest Experience Agent

Hotel Duval is looking for an energetic, service-minded Guest Service Representative to join one of Tallahassee’s most recognized hotel teams.

Located in the heart of Tallahassee and just minutes from Florida State University and Florida A&M University, Hotel Duval offers an incredible opportunity for hospitality students, recent graduates, and emerging professionals to gain hands-on experience in an upscale hotel environment.

And you won’t be joining just any hotel team.

That kind of success doesn’t happen by accident. It comes from a team that takes pride in creating memorable experiences, supporting one another, and constantly raising the bar.

If you love working with people, want to develop real hospitality skills, and are looking for a place where a job can become the beginning of a career, we’d love to meet you.

The Front Desk is the heartbeat of the hotel.

As a Guest Service Representative, you’ll be one of the first people our guests meet when they arrive and one of the last people they see when they leave. You’ll have the opportunity to create great first impressions, solve problems, recognize special occasions, welcome loyal Marriott Bonvoy members, and help make each stay memorable.

You’ll also gain exposure to the day-to-day operation of a luxury hotel while working alongside experienced hospitality leaders.

For someone interested in building a career in hospitality, this is an opportunity to learn the business from the ground up.

We want to help you build the skills to get there.

As a Guest Service Representative, you’ll help create the warm, polished and personalized experience our guests expect from Hotel Duval.

You will:

• →

  Welcome guests with genuine hospitality and create a memorable arrival experience.

• →

  Assist guests with check-in, check-out and questions throughout their stay.

• →

  Recognize Marriott Bonvoy members and help personalize their experience.

• →

  Provide information about the hotel, Tallahassee, FSU, FAMU, local events, dining and attractions.

• →

  Anticipate guest needs and look for opportunities to make stays more memorable.

• →

  Handle guest concerns with professionalism, empathy and a solutions-focused mindset.

• →

  Coordinate with Housekeeping, Engineering, Valet, Food & Beverage and other hotel teams to assist guests.

• →

  Answer incoming calls and respond to guest requests.

• →

  Process payments and maintain accurate guest accounts.

• →

  Monitor room status and communicate effectively with other departments.

• →

  Assist with VIP and special arrivals.

• →

  Maintain a clean, professional and welcoming Front Desk environment.

• →

  Support the Front Office leadership team with daily operational needs.

• →

  Perform additional duties as necessary to help the hotel succeed.

• →Greets guests as they arrive, focus on personal recognition
• →Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• →Escort VIPs to room and check them in prior to arrival 
• →Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed 
• →Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. 
• →Keep front desk area clean and organized. 
• →Assisting with lobby activation as needed. 
• →Utilize proper procedures when handling guest PPI data.  
• →Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. 
• →Attends promptly to guest needs and inquiries 
• →Perform various other duties as assigned  
• →Perform various other duties as assigned to meet business objectives

You don’t need to have spent years working in hotels to make an impact here.

We’re looking for people with the attitude, curiosity and drive to learn hospitality.

You may be a great fit if you:

• Genuinely enjoy helping people.

• Have a positive, outgoing and professional personality.

• Communicate confidently and effectively.

• Stay composed when things get busy.

• Enjoy solving problems and finding solutions.

• Pay attention to the details that make experiences feel special.

• Want feedback, coaching and opportunities to grow.

• Take pride in being part of a successful team.

• Are interested in building a career in hospitality, tourism, business or customer experience.

Previous hotel, restaurant, retail or customer service experience is preferred, but hospitality mindset and willingness to learn matter just as much.

Students and graduates from hospitality programs—including those at Florida State University and Florida A&M University—are strongly encouraged to apply.

A position at Hotel Duval can give you much more than work experience.

You’ll have the opportunity to:

• Gain hands-on experience in upscale and luxury hospitality.

• Learn hotel operations from experienced leaders.

• Build customer service, communication and problem-solving skills.

• Work directly with guests from around the country.

• Develop experience with Marriott standards and loyalty programs.

• Build a résumé with an award-winning hotel.

• Explore career paths throughout Front Office, Rooms, Food & Beverage, Sales and hotel leadership.

• Grow within Schulte Hospitality Group, an organization operating more than 200 hotels and restaurant

• Minimum of one (1) year in Front Desk Operations 
• In-depth knowledge of hotel Front Desk operations 
• Minimum of High School education 

• Basic computer skills 
• Ability to communicate effectively verbally and in writing 
• Ability to exceed expectations of guests and team members 
• Excellent time management skills 

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.