Guest Relations Supervisor (FT) - Mountain View Grand Resort & Spa

• →Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.  
• →Assign specific duties to staff for efficient operation of department.  
• →Assist in training new associates and cross-training existing associates.  
• →Assist in interviewing and hiring new associates for the department.  
• →Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.  
• →Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.  
• →Monitors daily status of rooms, rates, discount rates and packages.  
• →Maintains current list of available rooms for walk situations.  
• →Coordinates blocking of rooms.  
• →Checks printed registration cards against information on arrival report and rectifies any discrepancies.  
• →Ensures prompt and courteous service to guests.  
• →Pre-registers guests according to standards.  
• →Completes and monitors employee schedule.  
• →Monitors VIP arrivals.  
• →Notify Maintenance Department of any maintenance issues.  
• →Keeps track of rooms to ensure accurate status and readiness for check-in.  
• →Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.  
• →Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.  
• →Acts as Manager on Duty as required.  
• →Work nights, weekends, and holidays as necessary.  
• →Perform various other duties as assigned to meet business objectives  

• In-depth knowledge of hotel Front Desk operations  
• Basic math skills  
• Ability to communicate effectively verbally and in writing  
• Strong leadership skills  
• Ability to exceed expectations of guests and team members  
• Excellent time management skills  

• Ability to multi-task   
• Team player   
• Ability to exceed expectations of guests  

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.