Sr. Conference Services Manager - Hotel Washington

This role will have a knowledge of Hotel Food & Beverage and Banquet Operations and possess effective management, organizational and communication skills with a team player attitude and guest relations skills. 

Prepare resumes for groups and review all details in weekly meetings. 

Adhere to the Catering and Conference Services Department’s standard operating procedures. 

Promptly and thoroughly handle all steps in the event planning and execution processes 

Proactively establish a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met. 

Conduct pre-conference meetings as needed. 

Communicate with banquet managers for all related banquet functions and communicate client requests to relevant departments. 

Conducts planning meetings, site inspections, Pre-Convention meetings 

Work closely with banquet department on event execution; ability to quickly evaluate alternatives and decide on a plan of action 

Detailed execution of all banquet event orders and group resumes 

Sets a positive example for guest relations 

Responds to and handles guest problems and complaints 

Ensure banquet event orders are accurate and provide all relevant information to all departments 

Be aware of departmental revenue and up sell at every possible opportunity. 

Manage room blocks efficiently. 

Coordinate all aspects of convention services as assigned to include but not limited to: receive turnover file from group seller, establish relationship with client.

Identify food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, cut-off dates, group pick up meetings, amenities, function room set up, group transportation, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, handling of group minimums, providing group meal estimates, follow up of attrition, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor (to include floral) requirements, etc. 

Minimum of 1-2 years’ experience in conference services preferred, a plus if in  convention Resort/Hotel setting 

Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems 

Flexible work hours to ensure client needs are met 

Excellent communication skills in all aspects: verbal, written and non-verbal 

Computer skills required: Microsoft Office – Word, Excel, PowerPoint, Outlook, Delphi.fdc, Opera 

Thorough knowledge of Hotel Food & Beverage operations. General knowledge of all hotel departments. 

Refined verbal and written communication skills 

Effective management, leadership, and organizational skills 

Able to work a flexible schedule including occasional weekends and holidays 

Appropriate, professional appearance and presentation 

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Hotel Washington is an Equal Opportunity Employer.