Embalmer Quality Control Lead (RH)

Our associates celebrate lives. We celebrate our associates.

·         Training and Mentorship: Provide hands-on training to all Quality Control (QC) staff (including new hires and apprentices), demonstrate advanced techniques, sharing best practices, and offering continuous feedback.

·         Quality Control: Implement and maintain a rigorous quality control process for all cases, conducting post-procedure reviews to ensure every deceased is prepared to the highest standards prior to viewing/service. 

·         Case Management: Willing to take the lead on complex or challenging cases, overseeing cases requiring reconstructive work or specific legal considerations. Providing guidance and coaching to associates. 

·         Compliance Documentation: Work with management to develop Standard Operating Procedures (SOPs) and Job Aids as well as prepare/present training modules to the mortuary/QC team on a continuous basis

·         Continuing Education: Explore workshops, courses, articles, seminars etc. to enhance department performance and knowledge.

·         Preparation: Execute all technical procedures, including embalming human remains, dressing, cosmetizing, and casketing human remains for viewing, burial, and other final disposition.

·         Removals: Execute death calls and perform removals from places of death, including personal homes. 

·         Environment: Maintain a neat and clean work environment, assisting with moving and organizing supplies.

·         Professionally and courteously answer heavy phone traffic concerning removals and preparation needs.

·         Maintain positive, professional relationships with co-workers, third-party removal companies, and external partners (hospitals, Coroners Offices).

·         Ensure strict compliance with local, state, and federal regulations, as well as company policies and procedures.

·         Self-manage workload and priorities; strictly adhere to attendance and dress code policies.

·         At least five (5) years’ experience as a licensed Embalmer required. Funeral Directors license preferred.

·         CA Embalmer’s License required

·         Must possess a valid California Driver’s License and maintain a good driving record.

·         Knowledge: Demonstrate expert knowledge of industry regulations and preparation policies.

·         Communication: Professional, clear written and verbal communication skills.

·         Technical: Detail-oriented with the ability to manage complex tasks and interruptions efficiently.

·         Software: Proficient in HMIS and other proprietary software, as well as MS Office (Outlook, Excel).

·         Disposition: Must be self-motivated, adaptable to change, and committed to continuous learning.

When considering the work hours associated with this job, the following factors may apply:

·         Must be able to physically and emotionally handle working around human remains. Hazard exposure includes human diseases, chemicals (formaldehyde, embalming fluid), sharps, and occasional low-level radioactivity. Must constantly comply with health and safety regulations.

·         Work indoors and outdoors during all seasons and weather conditions

·         Frequent, continuous periods of time standing, up 6 hours per day

·         Must be able to lift, carry, push, or pull up to 20-30 bodies/caskets per day, weighing from 70lbs to 300lbs, into and out of refrigerated storage.

·         Working beyond “standard” hours as the need arises