Hospitality Services Associate

Our associates celebrate lives. We celebrate our associates.

• Warmth, compassion, empathy
• Diplomacy under pressure
• Ability to multi-task, prioritizes tasks, and differentiates level of importance
• High level of communication and listening skill
• Cultural sensitivity to the diverse community that Rose Hills serves
• Basic PC skill with MSWord, Excel, and Outlook
• HMIS familiarity
• Bilingual a plus

Work seated for most of the day in a carpeted, air-conditioned reception area where grieving families come to make arrangements for their deceased loved ones.  The atmosphere can be heavy with grief and sad emotions. Incumbent must be able to work effectively in this atmosphere by not letting it affect his/her ability to provide the level of professional service that families expect.  Must be able to remain positive, calm, and composed during stressful situations.  Present a professional front office appearance at all times.  Must exhibit flexibility, dependability, and teamwork to coworkers.  Must work with constant interruptions and heavy inbound phone calls. Learning curve is from 4-6 months to “get it right.” Must be able to work a flexible schedule, depending on business needs.

• Sit in reception area for most of the working day
• Answer a continual stream of phone calls
• Lift up to approximately 40lbs (clothing, garment bags, and coffee maker)

• Multi-line telephone console
• HMIS
• PC and printer
• Copier
• Fax machine
• Coffee brewer