Scientific Safety Alliance

US·Balticmid

OtherSafety

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Quick Summary

Overview

Pay: $110,000.00 - $140,000.00 per year Job description: Lean Operations Manager Start Date: Immediate Location: Baltic, South Dakota Compensation: $110,000 -140,

Technical Tools

OtherSafety

What We Offer

~2 min read

✓Oversee Daily Service Operations: Oversee all operations of this branch which includes scheduling, dispatch, customer relationships and resource allocation to ensure timely and efficient completion of customer projects.

✓Own Customer Relationships: You will be the escalation oint of contact for our customers, ensuring the value of our services are maximized.

✓P&L Responsibility: Identify opportunities for customer expansion and revenue growth.

✓Seamless Onboarding: Ensure a smooth transition from sales, coordinate field service deployments, and guide new customers through their first engagements.

✓Data-Driven Decisions: Leverage customer data and trends to drive retention strategies and continuously improve customer experience.

✓Refine & Scale Customer Engagement: Help build best practices, playbooks, and automation strategies to ensure a world-class customer journey.

✓Optimize Field Performance: Track technician productivity, utilization, and service quality; identify and implement improvements.

✓Bridge Communication: Coordinate between field technicians, customer success, and clients to ensure consistent information flow and issue resolution.

✓Drive Process Improvement: Document and refine operational SOPs, standardize workflows, and implement automation or system upgrades where possible.

✓Support Growth & Scalability: Contribute to capacity planning and hiring forecasts as we expand service lines and regions.

✓Ensure Compliance & Quality: Maintain service documentation standards, calibration schedules, and alignment with regulatory and internal QA processes.

✓Own Key Metrics: Track on-time service completion, technician utilization rate, and customer satisfaction (NPS) to identify trends and improvement opportunities.

✓Net Promoter Score: Drive Loyalty and positive customer feedback.

✓Equity ownership in SSA

✓401(k)

✓Dental insurance

✓Vision insurance

✓Health insurance (100% for employee and family)

✓Life insurance

✓Uncapped Paid time off

✓Parental leave

5+ years of experience working in lean operations (preferably within manufacutirng, life sciences, cleanroom, HVAC, or technical field service industries).
Experienced lean practitioner utilizing leans tools like Kaizen, DMAIC, 5S, Value Stream Mapping, Kanban, etc..
Ability to manage multiple priorities in a fast-paced environment.
Strong leadership and communication skills—able to motivate teams and drive accountability.
Process-oriented mindset with experience implementing systems or automation tools (CRM, ERP, or scheduling software preferred).
Commitment to customer satisfaction and continuous improvement.
Data-Driven Approach – Ability to analyze customer data and turn insights into action.