Help Desk Technician - Tier 1

SciTec, a Firefly Aerospace company, is a dynamic non-traditional defense contractor that delivers advanced technologies in support of U.S. National Security and Defense. For the past forty-five plus years, we have supported Department of Defense customers by developing innovative remote sensing algorithms, tools, and techniques to deliver world-class data exploitation capabilities supporting missile defense; intelligence, surveillance, & reconnaissance; space domain awareness; and aircraft survivability missions.

• →Image a workstation, install required applications, and set up the user’s desk equipment.
• →Reset a password or investigate a login failure or application access issue.
• →Troubleshoot a slow computer, a hardware fault, or a printer that is not responding.
• →Investigate DNS and network connectivity issues and gather diagnostic information for escalation when needed.
• →Create or update email distribution lists and verify requested membership changes.
• →Install software updates, check that applications work correctly, and update equipment records when devices are deployed or moved.

• Proficient in Linux command line.
• Good understanding of computer systems, operating systems (Windows 10 & 11, RHEL), software, and devices.
• Ability to communicate effectively with customers, both verbally and in writing.
• Patient and friendly, with a commitment to providing excellent customer service.
• Ability to diagnose and resolve basic computer technical issues, with the ability to break down technological processes and provide clear, step-by-step instructions.
• Ability to read and interpret code.
• Versatile, flexible, and willing to work in a dynamic environment with rapidly changing priorities.
• Team oriented; willing to help others and take on tasks in the spirit of collaboration.
• Proficient with independently researching and troubleshooting issues.
• Ability to obtain and maintain a DoD security clearance.
• Detail oriented.

• Ability to work (standing or sitting) at a computer for long periods of time.
• Ability to kneel and crawl when necessary to set up workstations and server racks (e.g., plugging wires into walls).
• Ability to lift and handle desktops, laptops, printers, and accessories to deploy or service equipment, up to 50 lbs.
  

• An Associates or Bachelors degree in Information Technology, Network Engineering, Computer Engineering, other relevant technical field, or equivalent experience.
• Experience with Active Directory.
• Familiarity with cloud computing and network administration (e.g., Azure, AWS, firewalls, VPN, DNS).
• Experience with RHEL Linux.
• CompTIA certifications (A+, Linux+, Security+, Network+).