Immersive Education Intern (Full-Time)

Basic Job Function:

Provide Hospitality, Culinary, or Business Management students the opportunity to gain firsthand work experience, while rotating through multiple departments within the resort. Provide friendly, attentive, and timely service to create an exceptional experience for all guests and members. Promote the Sea Island legacy of warm, genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.

Minimum Requirements:

• High School Diploma or equivalent credentials
• Associates degree in Hospitality, Culinary, or Business Management
• Enrolled in and pursuing a degree at an accredited institution
• One year of hospitality experience
• Minimum of 18 years of age (Georgia Law requires one to be over the age of 18 to dispense or serve alcoholic beverages)
• TIPS (Training of Intervention Procedures) Certified preferred
• ServSafe Certification preferred
• Familiarization with Micros POS (point-of-sale) System preferred
• Excellent communication skills, both written and verbal
• Proficient in Windows XP and Microsoft Office Software applications, such as Word, Excel, and Outlook
• Proficient with peripherals, copier, fax, telephone, and calculator
• Ability to provide simple math calculations
• Consistently aspires to fulfill Core Company Values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty, & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members, and co-workers
• Must possess a cheerful outlook, work with a variety of people, and cooperate with coworkers efficiently and effectively
• Must be meticulous and able to manage competing priorities and multiple deadlines in a demanding environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed, and in compliance with Company Dress Code Policy

Tasks/Responsibilities:

• Rotate through all areas of the assigned department, such as Rooms, Guest Services, Parking, and Food & Beverage
• Train and work in all line-level positions
• Learn the various components necessary to execute any divisional operation
• Monitor and be involved in the proper execution of all policies and procedures
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• Respond to all guest requests and follow through to assure satisfactory outcome and compliance
• Work with all hotel departments to maintain maximum rapport and open communication channels in order to anticipate and satisfy guest needs and demands
• Act to solve problems, coordinating necessary efforts through the appropriate departments
• Consistently follow-up with guests to ensure proper actions and responses have been received
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved) and follow up on issues, as needed (if computer access is not available, give information to admin support)
• Maintain cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality and timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems, maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attend all scheduled employee meetings and bring suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull, and walk for prolonged periods
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including: sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull, and push up to 30 lbs. intermittently throughout a shift
• Ability to read, write, and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical, and fume hazards
• Ability to maintain compliance with Sea Island’s Company Resort Professional Image Policy