Guest Service Agent

• →Greet guests upon arrival with a warm and welcoming demeanor.
• →Efficiently manage check-in and check-out processes, ensuring accuracy in reservations and payments.
• →Handle phone calls, emails, and in-person inquiries promptly and professionally, providing information about hotel amenities, services, and local attractions.
• →Process reservations, cancellations, and modifications accurately and in a timely manner.
• →Anticipate and fulfill guest needs, striving to exceed expectations at every opportunity.
• →Address guest concerns and complaints promptly and effectively, seeking appropriate solutions to ensure guest satisfaction.
• →Maintain detailed and accurate records of guest information, reservations, and financial transactions.
• →Handle cash and credit card transactions securely, following established procedures and protocols.
• →Prepare and distribute daily reports and shift summaries to relevant departments, ensuring effective communication and coordination.
• →Liaise with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
• →Communicate effectively with colleagues to relay guest requests and coordinate responses in a timely manner.
• →Performs other duties as assigned.

• Exceptional communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong organizational abilities and attention to detail, with the ability to multitask effectively in a fast-paced environment.
• Attention to detail and a commitment to maintaining high standards of cleanliness and maintenance.

• High school diploma or equivalent; college degree in hospitality management or related field preferred.
• Proven experience in a customer service role, preferably in the hospitality industry.
• Proficiency in using computer systems and reservation software.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• All candidates must pass a background check prior to employment.

• Prolonged periods of standing at a desk and working on a computer.
• Indoor/outdoor environment subject to changing conditions and temperatures.
• Ability to stand for prolonged periods of time and walk moderate distances.
• Ability to lift, carry, push, and pull objects weighing up to 25 pounds occasionally.

• Medical, Dental and Vision Insurance for all full-time team members
• 401(k)
• Basic Life Insurance – 100% Company Paid
• Voluntary Life, Critical Illness and Accident Insurance
• Paid Time Off:
  • 10 days (80 hours) earned with up to 2 years of service.
  • 15 days (120 hours) earned up on completing 2-4 years of service.
  • 20 days (160 hours) earned upon completing 5-8 years of service.
  • 25 days (200 hours) earned upon completing 9+ years of service.
• Employee Assistance Program
• Teladoc Virtual Services
• Tuition Reimbursement
• Discounts and Rental Credits

Seabrook is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We encourage candidates of all backgrounds to apply.