Database Technician

ABOUT US

Founded in 1963 and recipient of the 1990 Tony Award for Outstanding Regional Theatre, Seattle Rep remains one of the country’s leading not-for-profit regional?theaters. Bold stories, brilliant artists, and passionate audiences come together to shape each season at Seattle Rep, which includes everything from new play workshops to world premieres, celebrated classics, and recent Broadway hits. Over the decades, we’ve launched landmark productions, provided training opportunities to generations of youth and emerging theater practitioners, and built programs that expand access to theater for audiences of all ages from across our diverse community.

We are powered by a year-round staff of professionals who are passionate about making theater that matters, and we believe that their best work happens when everyone feels seen and valued. This culture is fully reflected in our:

Mission

Seattle Rep collaborates with extraordinary artists to create productions and programs that reflect and elevate the diverse cultures, perspectives, and life experiences of our region.

Vision

Theater at the heart of public life

Values

Artistic Vitality, Sustainability, Generous and Inclusive Practices

ABOUT THE POSITION

The Business Operations team is responsible for establishing and executing strategies using Seattle Rep’s technology platforms to optimize internal operations, support earned and contributed revenue growth, and grow audience engagement through digital platforms and features. The Database Technician is a key contributor who builds and manages performance events, establishes and monitors data entry and data hygiene practices, and supports the learning and development of Seattle Rep staff members to build fluency in Tessitura use and data strategy.

Typical Duties Include:

Provide Tessitura database operational support across departments

• Build, proof, update, and maintain Tessitura performance events (including pricing, keywords, web content, rules and promo codes, subscription packages, fees, holds and allocations, ticket design, fees, and ticket delivery) in collaboration with Database Administrator and Marketing staff

• Assist staff with general Tessitura tasks as needed, including segmentation for outbound communications, generating reports, maintaining earned/contributed revenue processing systems, portfolio management, Analytics dashboards, and basic web functionalities

• Aid in creating and processing more complex Tessitura use cases such as advanced lists/extractions and building dashboards, and provide expertise in retrieving data outputs to answer more complex database questions

• Support Database Administrator with advanced Tessitura projects such as annual subscription campaign rollout, automations, and data analytics

• Respond to Tessitura-related issues and requests submitted via internal helpdesk ticketing system (may occasionally require time on call outside of business hours during performances or other technical emergencies)

• Complete daily Tessitura Merchant Services credit card reconciliation and investigate one-off chargebacks and disputes, working with Finance team to address discrepancies or issues

• Support testing, rollout, and documentation of new Tessitura functionality, version upgrades, and website feature development

• Develop and administer training curriculum for new employees on usage of Tessitura database to ensure institutional baseline knowledge and appropriate specializations

• Assess needs and provide additional training for current positions to improve skills and promote self-sufficiency

• Serve as Tessitura ambassador for current non-users on staff and help identify ways to integrate Tessitura into more aspects of theatre operations

• Write, edit, and update internal documentation and other resources to accurately capture Seattle Rep’s database business business practices

• Maintain database accuracy by assessing and revising data entry standards for customer records (i.e. individuals, households, institutional funders, financial entities) and ensuring staff are educated and following best practices

• Serve as primary owner for duplicate management strategy, executing customer record merges on regular cadence and documenting processes to build staff capacity

• Complete quarterly NCOA (National Change of Address) processing

• Collaborate with Database Administrator on larger database cleanup or data hygiene projects

Serve as an essential contributor to Seattle Rep’s culture and success

• Add constructively to the collaborative and collegial health of the organization

• Add actively and constructively to the EDI (equity, diversity & inclusion) work of the organization

• Engage with and strive to embody Seattle Rep’s mission, vision, and values in all aspects of work

Minimum Qualifications:

• Commitment to cultivating an equitable, diverse, and inclusive workplace via decisive action including consistently seeking out opportunities for self and community improvement in the areas of racial equity, accessibility, gender inclusivity, and cultural sensitivity.

• Two years of experience with Tessitura or other comparable CRM systems

• Proficiency with Windows-based computer software and Microsoft Office, including Microsoft Word, Excel, and Outlook

• Demonstrated skills in organization, prioritization, time management, attention to detail, and working under deadlines

• Advanced written and verbal communication skills

• Ability to work effectively both independently and collaboratively

• Strong diplomacy, interpersonal, and teamwork skills

• Willingness and ability to work flexible hours as necessary, including evenings and weekends for special events, technical emergencies, or other business needs

Desired Qualifications:

• Genuine interest in the performing arts and the work of producing non-profit theater

• Experience with conducting trainings, different learning approaches, etc.

Seattle Rep is excited about and actively working towards becoming a more diverse, anti-racist organization. We are interested in attracting, developing, and advancing the most talented individuals regardless of their race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We strongly encourage people of color, women, LGBTQIA+, veterans, individuals with disabilities, and others from marginalized or underrepresented groups to apply.

Every candidate brings something special to the table. If your experience and skills don't perfectly align with the job qualifications but you are excited about the role, feel your values align well with the Rep, and are willing to strive for excellence in your work, please apply. We will train the right candidate.

TO BE CONSIDERED

1. Submit a resume detailing related experience and education
2. Submit a cover letter that outlines how your related experience and education qualifies you for the position and illustrates why you want to work at Seattle Rep.

Applications will be reviewed once the position has closed.

At Seattle Rep we are committed to finding the right fit for our team through personalized, human-centered review processes. All applications are viewed by humans, not screened via AI.