Quality Assurance Lead

Lead, coach, and develop the quality inspection team while performing and coordinating inspections to verify product conformity. Coordinate customer returns, nonconforming product, calibration, quality documentation, and problem-solving activities in support of the quality management system (QMS).     KEY ACCOUNTABILITIES: (The broad spectrum of items that the role is ultimately held accountable for at the end of the day. Results.)   Lead daily quality assurance activities and team performance. Ensure compliance with quality standards, procedures, and customer requirements. Drive corrective and preventive actions (CAPA) and root cause investigations. Monitor quality metrics and implement continuous improvement initiatives. Support internal, customer, and regulatory audits. Partner with Operations and Engineering to resolve quality issues and improve processes. Train and mentor quality team members to foster a culture of quality.   KEY RESPONSIBILITIES: (The finer details of what the role is assigned for the day-to-day activities on the job. Tasks to support results.)   Provide day-to-day direction, supervision, coaching, and training to floor and final inspectors; coordinate inspection priorities and reinforce QMS requirements, inspection methods, and proper equipment use. Perform and coordinate receiving, first-piece, in-process, and final inspections, including AQL sampling and dimensional and workmanship testing; approve first pieces within assigned authority. Interpret drawings, specifications, GD&T, and applicable customer and regulatory requirements; integrate critical-to-quality (CTQ) characteristics into inspection plans and instructions. Use handheld instruments, height gauges, indicators, vision systems, Micro-Vu equipment, and optical comparators; prepare inspection reports and support engineering sample reviews. Manage the calibration database and equipment calibration status; coordinate calibration activities and calibrate authorized hand instruments using calibrated gauge blocks and approved methods. Identify, document, and communicate nonconformances; maintain NCRs and the NCR log, coordinate containment and segregation, and manage quality hold areas and timely material movement and disposition within delegated authority. Manage RMAs from receipt through closure, including complaint investigation, returned-product inspection, physical handling, containment, and coordination of final disposition with authorized personnel. Review inventory affected by part revision changes and coordinate disposition; maintain identification, retention, and inventory of quality part samples. Create, revise, and maintain inspection plans, SOPs, work instructions, special-process documents, process outlines, forms, and logs; coordinate document release through approved controls and maintain inspection records, job books, and final quality documentation. Partner with Manufacturing, Quality Engineers, and supervision on root-cause investigations, corrective and preventive actions, and lean/continuous improvement; analyze nonconformance data and trends and support follow-up verification. Follow established quality procedures, good manufacturing practices, safety requirements, and company standards; perform other duties supporting the position.   LMA RESPONSIBILITIES: (Leadership, Management, Accountability) - None   QUALITIES FOR SUCCESS: (Seaway Core Values, Education, Training, Certifications, Years of experience, Other skills and abilities, Physical Requirements for the Role, etc.)   Minimum three years of quality assurance experience in manufacturing; working knowledge of injection molding, inspection/testing methods, and painting and shielding of plastic components. Proficiency with measurement equipment, engineering drawings, GD&T, Microsoft Excel and Word; familiarity with ISO 9001, ISO 13485, and/or AS9100 quality systems. Strong problem-solving, statistical analysis, communication, and team-leadership skills; able to work independently, make decisions within assigned authority, motivate others, and support process improvement.   Demonstrates Seaway Plastics Core Values We are customer focused We execute We win together We are respectful