Multi Store Manager (Self Storage)

SecureSpace Management LLC is one of the fastest growing Self Storage platforms in the USA withassetslocatedprimarilyinhigh-density,urbanmarkets.Withafocusonexceptionalcustomerservice and upgraded security features, SecureSpace Management provides a high-qualityexperience that our customers can count on in any store they visit.

Self-Storage Multi-Store Manager Scope of Position
The Multi-Store Manager performs a wide variety of duties that support and enable the Area Manager and District Manager to meet and accomplish the expectations and requirements defined in the position. To this end, the Multi-Store Manager must be able to work within collaborative team efforts to prioritize sales, customer acquisition, vendor management, and the overall performance of their assigned stores. The Multi-Store Manager will also support departmental projects and initiatives and constantly demonstrate teamwork skills by cooperating with staff and customers.

• Minimum (3) years of experience in storage, retail or hospitality.
• Multi-unit experience is preferred but not required.
• Strong use of the English language in verbal and written communication.
• Customer service mindset.
• Proficient in Microsoft Word and Excel.
• Ability to identify potential maintenance, safety, and fire issues.
• Ability to operate roll-up doors for storage units.
• Required to travel on a frequent basis to assigned stores for both regular shift coverage and the ongoing support of team members, customers, and store needs as necessary.

Qualified individuals must be able to perform the position's essential duties with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. GSA Management/SecureSpace Managment will attempt to satisfy requests if the accommodations needed are reasonable and no undue hardship would result.

Across multiple assigned self-storage locations, you will:

• →Effectively exceed sales goals by promoting unit rentals, unit warranties, moving supplies, and securing positive reviews as a key responsibility.
• →Guide and assist new customers through the rental process, ensuring transactions are conducted smoothly.
• →Reach out personally to potential clients to confirm their moving dates and ensure their storage units are secured.
• →Manage past due tenants proactively and handle the paperwork for the lien/auction process efficiently.
• →Provide exceptional customer service to existing clients, exceeding their expectations in meeting their needs.
• →Perform daily inspections of the property to ensure security, cleanliness, and proper upkeep. Responsibilities include checking locks, cleaning units, restocking supplies, and executing light maintenance tasks.
• →Communicate results, updates, and recommendations clearly and effectively to the Area Manager, District Manager, and the Leadership Team.
• →Travel frequently to all assigned locations for scheduled shifts and operational support based on the needs of the business.
• →Be flexible with your schedule for weekend and holiday work, depending on facility hours and schedules with your team.

• Must adhere to all GSA Management’s and SecureSpace Management’s policies and procedures.
• Must maintain the integrity of confidential communications and customer information.
• Must maintain a professional, courteous, and cooperative manner with GSA Management and SecureSpace Management staff, as well as "field" personnel and outside contacts, and demonstrate respect and a positive attitude.
• Must demonstrate dependability by arriving and leaving work on time, taking the allotted time for lunch and breaks, and limiting personal telephone calls and socializing to break periods.

Self-Storage Multi-Store Manager Benefits:

• A work/life balance that allows you to work 5 days a week by co-developing your own schedule with your team.
• An outstanding company culture with growth opportunities throughout the U.S.
• Competitive starting pay + monthly bonus opportunity.
• Paid Time Off + company holidays.
• 401(k) with a generous matching program.
• Expansive Medical, Dental, and Vision Benefits.
• Free 10x15 Self Storage Unit!

SecureSpace Management LLC is committed to providing equal employment opportunities to all employees and applicants. We strictly prohibit discrimination and harassment of any kind based on race, creed, color, religion, age, sex, national origin, disability, genetic information, sexual orientation, gender identity or expression, marital status, citizenship or immigration status, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability, or any other characteristic protected by federal, state, or local laws.

This policy applies to all employment practices, including but not limited to recruitment, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.

SecureSpace Management LLC complies with all applicable disability laws and is committed to providing reasonable accommodation to qualified individuals with disabilities. If you need a reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other employment-related benefits, please contact Human Resources at hr @ insitepg.com