Senior Customer Service Representative - medical sector

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.
 
Who we need
 
You are much more than a call centre representative: you are a trusted voice at key moments, often sensitive ones linked to medical contexts. In a bilingual environment (French and English), you support clients with clarity, empathy and accuracy.

In this role, your ability to understand medical contexts, ask the right questions, and analyse sometimes complex situations is essential to provide the right level of support, tailored to each case.

If you are a good listener with strong analytical skills, and you find meaning in helping others navigate complex situations, you will thrive within this team, where every interaction is an opportunity to make a real and positive impact.

For this position, you will be working from 8:30 a.m. to 5:00 p.m. on Monday, Tuesday and Friday and from 11.30 a.m. to 8:00 p.m. on Wednesday and Thursday.
 
The current work arrangement for this team is hybrid and includes occasional in‑office presence, approximately once per month.

The starting salary range for this position is between $50,000 CAD and $55,000 CAD, depending on experience. Details of our other benefits are provided below.
 
This posting is for an existing vacancy.  Only one position is available; however, it may be based in multiple locations: Toronto (ON), Waterloo (ON), Burnaby (BC) or Montréal (QC).