Field Supervisor

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy of 90 years, built on trust, innovation, and international expertise, we take pride in offering security solutions that are tailored to each client’s unique needs. By combining innovative technology with exceptional service, we continue to redefine what safety and security mean in today's world.

As a Field Supervisor, to support our District Manager out of our White Plains Securitas Office and provide support in the Hudson Valley area. In this key leadership role, you will oversee shifts and/or segments of guarding operations across multiple sites, working closely with a District Manager. You will supervise account managers, supervisors, and security officers, conduct site inspections, ensure post orders and assignment instructions are followed, coach and train team members, vehicle maintenance, and complete administrative tasks in support of the district operations.  The ideal candidate has strong field experience in operations, proven leadership skills, and the ability to manage a fast-paced, service-focused environment.

1. →

   Supervises Security Officers and/or other personnel, as assigned; ensures that personnel deliver high-quality service; evaluates service quality and initiates any necessary corrective action in a timely manner.

2. →

   Meets with Branch management and/or client representatives for status updates and addressing any actual or potential problems; provides support during client start-ups; provides security planning, assessments, and surveys; reviews post orders and communicates requirements and changes to affected personnel.

3. →

   Participates in and coordinates with Branch management the orientation, training, development, and retention of high caliber staff; ensures that each staff member is treated with dignity and respect.

4. →

   Assigns and directs work; coaches’ employees and conducts disciplinary actions, as necessary; supports staff as appropriate in fulfilling their respective responsibilities; refers problematic issues to Branch management.

5. →

   Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures.

6. →

   Communicates and coordinates with Branch management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; meets with Branch management and other Field Supervisors to discuss customer service, initiatives, personnel matters, and related issues.

7. →

   Inspects client sites as assigned to ensure adequate coverage and compliance with post orders; visits client representatives to ensure they remain satisfied with services provided; covers vacant posts, as necessary.

8. →

   Reviews client and company required reports for accuracy and timeliness; assists in preparing and submitting payroll and billing information. Perform additional duties as assigned.

An ideal candidate brings:

• A service-first mindset, clear communication skills, strong attention to detail, and sound judgment when approaching challenges. The ideal candidate is solutions-focused and thrives in both independent and team settings. 

• Strong leadership and supervisory skills, including planning, organizing, and directing security operations while handling multiple tasks concurrently.

• Proven customer service and service delivery focus, with the ability to build relationships and interact effectively at all social levels and across diverse cultures.

• Demonstrated initiative and results orientation, taking ownership of issues, driving performance, and supporting continuous improvement in the field.

• High-level of professionalism and integrity, with the ability to manage and be exposed to sensitive and confidential information, and to respond on an on‑call basis to incidents and emergencies at all hours.

• Ability to work effectively in the field environment, including regular use of vehicles, and meeting the physical requirements of the role such as regular talking and hearing during interactions and incident response.

Experience that sets you apart:

• High school diploma/GED and 2+ years of relevant security or supervisory experience (or equivalent), with a clean driving record and full compliance with company screening and licensing requirements.

• Proven composure and professionalism under pressure, including urgent situations and interactions with authorities, executives, clients, staff, and the public.

• Experience positively directing and disciplining staff while managing multiple tasks and changing priorities.

• Effective communication and basic tech skills: clear speaking, writing, observing/reporting, keyboarding, and computer use.