Operations Manager

Securitas Security Services is hiring multiple Operations Manager for a client in North Reading, MA. 

An Operations Manager will manage a shift of guarding operations at three facilities at the direction of management. supervises security personnel, performs inspections, and ensures that post orders are being followed, coaches and trains personnel and carry out administrative procedures in support of Branch operations. 

Shift: Tuesday-Saturday 10pm-6am 

Responsibilities:

• Manages physical security operations at multiple critical infrastructure facilities.

Drives safety programming for the security team with a goal of zero workplace injuries onsite.

• Actively manages site security personnel; partners with the local branch to recruit and hire, oversee onboarding, training, and development at the sites.
• Ensures each staff member is treated with dignity and respect.
• Plans, assigns, and manages physical security projects and tasks to timely completion.
• Coaches security employees and carries out disciplinary actions in accordance with current policy.
• Evaluates the effectiveness of site security operations and provides recommendations for improvement.
• Utilizes excellent customer service and communication skills, sets the example and holds site security staff accountable to do the same.
• Ensures site health and key performance indicator goals are met or exceeded; works with the Site Lead/ Sr Ops Manager to enhance security team effectiveness and performance.
• Meets regularly with the client and Securitas corporate management representatives for account reviews, addresses issues in a timely manner, and supports security planning, assessments, and surveys.
• Keeps management informed of major accomplishments, issues, and concerns.
• Follows standardized procedures to successfully complete unannounced audits.
• Builds and maintains relationships with internal and external stakeholders to maintain a safe and secure environment.
• Splits time equally between sites, building familiarity with each location, leading the team, building the program, and coaching for success.
• Performs audits, inspections, penetration test, training & development

Experience and Education: 
• 4 years of experience in the security industry
• 4 years of management experience
• Working knowledge and experience with various security technologies including CCTV, access control systems, incident management software, and other video surveillance software
• Bachelor’s degree in criminal justice, Security Management, Business Management, or a related field
• Prior military or law enforcement a plus but not required

Qualifications:

• Understanding of security operations. 

• Knowledge of supervisory practices. 

• Planning, organizing and leadership skills. 

• Oral and written communications skills. 

• Strong customer service and service delivery orientation. 

• Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures. 

• Ability to take initiative and achieve results. 

EOE/M/F/Vet/Disabilities

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