Security Operations Center Specialist

At Securitas, on-site security officers are the foundation of our organization. Our officers are trained to provide a high level of professionalism and specialization for their assignments, help safeguard people, property, and information. 

We are looking for an experienced Security Operations Center (SOC) Specialist to join our team in Downtown Seattle. The SOC operates 24/7 using open-source material to find, research, and assess potential safety or security concerns to the client, employees, and community members.

• Continuously identify, assess, and monitor enterprise security risks, providing timely and actionable information to business leaders to support critical decision-making.
• Collaborate with cross-functional teams to develop and implement effective, best-in-class security programs and strategies.
• Monitor and respond to all security, communications, and fire/life safety systems and alarms within the designated area.
• Receive and respond to routine and emergency calls via phone, intercom, and two-way communication systems, providing clear direction and guidance during incidents.
• Coordinate and dispatch security rovers and patrols, receiving and assessing reports from field personnel.
• Document routine and critical incidents accurately using established reporting systems, logs, and shift reports.
• Assist in the response to major incidents impacting the client, including developing and refining protocols and crisis management practices.
• Escalate complaints, unusual activity, and critical events without delay to the Shift Supervisor, Account Manager, or Security Director.
• Maintain strict control and accurate logging of all Control Room equipment and keys, including sign-out and return tracking. 
• Immediately report missing, damages, or inoperative equipment or systems (e.g., communications, alarms, CCTV) to management. 
• Issue emergency notifications in accordance with site post orders.
• Provide recommendations to management for productivity improvements, cost reduction, physical security enhancements, and post order updates.

• Must be at least 18 years of age or older.
• High School Diploma, GED, OR ability to complete the GED program within 6 months.
• 2+ years of professional experience in customer service or security required.
• Intermediate to advanced computer / technology skills needed.
• Must be able to interact with a wide range of individuals in a calm and professional manner.
• Must be able to conduct patrols throughout shift. 
• Must have great attention to detail and the ability to remain alert throughout the duration of the shift.
• Must be able to respond to emergencies with rapid / effective judgement and use appropriate escalation.
• All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

EOE/M/F/Vet/Disabilities