Critical Facility Security Professional- Communications

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

• →Monitor all security, communications, and fire/life safety systems within the designated region via the monitoring systems provided. 

• →Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms 

• →Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies 

• →Serve as the liaison between all departments and the security department 

• →Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director 

• →Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods) 

• →Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staff 

• →Complete “task work orders" for all reported maintenance needs 

• →Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems 

• →Control and monitor the two-way communication systems 

• →Make emergency notifications as necessary pursuant to site Post Orders 

• →Make productivity and cost reduction recommendations to management 

• →Make recommendations for physical security surveys and post orders 

• Advanced computer skills and proficiency; proficiency with Microsoft Office and/or Google Applications  

• Ability to work in a team environment; teamwork  

• Ability to multi-task, discern patterns in detail 

This position is responsible for the safety and security of the facilities they protect. Our Critical Facility Officers allow us to accomplish our company’s core purpose which is “to service, secure and care for the people and businesses in our communities.” Critical Facility Security Officers act as a visible deterrent to crime and client rule infractions; they detect and report suspicious, unsafe or criminal acts at or near their assigned posts which may be a threat to the property, clients, guests or employees at the site.

• High school diploma or equivalent required; at least 21 years of age
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Be able to obtain a valid Guard License as required in the state for which you are applying, maintain current active status of all required License at all times, and must carry the License at all times while on duty. We provide free training for any hires who do not possess a card/license.
• As a condition of employment, candidate must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test and may be required to pass a Driver’s Record check.
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Ability to handle both common and crisis situations at the client site, calmly and efficiently.
• Professional, articulate and able to use good independent judgment and discretion.
• Must possess effective oral and written communication and interpersonal skills.
• Ability to successfully interact at all levels of personnel and the general public in a professional and effective manner, including with clients.
• Have intermediate computer skills to operate innovative wireless technology at client specific sites.
• Highly organized and ability to follow procedures concisely and consistently; high level of compliance and unwavering integrity to oversee and ensure policies are enforced in a self-directed environment.
• Must be able to frequently prepare reports and read and understand all operating procedures and instructions.
• Must possess one or more of the following:
• 3 years civilian law enforcement
• 3 years private or corporate security experience
• 3 years military experience with a positive discharge
• Criminal Justice Degree or law enforcement related degree, Associates or higher
• Graduate of a law enforcement training academy

• While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via regular telephone equipment), and must be able to read computer screens, correspondence and reports in English.
• The employee must constantly walk, stand, reach with both hands and arms, and must be able to drive a vehicle. The employee may occasionally maneuver up to 40 pounds.  May be required to climb stairs on an intermittent basis at client sites.
• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination.
• Work in various environments including adverse outdoor conditions such as cold, rain or heat.
• Must be able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner. Includes being able to effectively manage multiple employees with diverse personalities and engage them to perform at optimum levels.
• Remain flexible to ever changing environments; adapt well to different situations.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.