Family Care and Discipleship Coordinator

FAMILY CARE & DISCIPLESHIP COORDINATOR

Dear Applicant,

Seeds Wilderness Therapy is prayerfully seeking a Family Care & Discipleship Coordinator — someone who carries the heart of Jesus, a love for families in crisis, and a desire to walk closely with parents as they navigate one of the most vulnerable seasons of their lives. This role is deeply relational, deeply spiritual, and central to the mission God has entrusted to Seeds.

The Coordinator serves as a shepherding presence for the families we walk with, offering prayer, encouragement, and steady companionship from the very first inquiry until long after their child graduates. This position holds space for both discipleship and practical support — guiding parents through admissions, communicating weekly updates, coordinating logistics, and helping them encounter the peace and presence of Jesus in the midst of their journey.

We are looking for someone who embodies humility, compassion, clarity, and a posture of dependence on the Holy Spirit. Someone who can sit with hurting parents, speak truth with gentleness, and steward the systems that keep families connected to their child’s progress. Someone who is willing to serve as a biblical deacon within our ministry — not in title, but in heart.

Because Seeds is a growing ministry, this position begins as a paid role to ensure stability during onboarding and training. However, as the ministry continues to develop, this role will transition into a missional, support‑raised position, similar to many discipleship‑focused roles in faith‑based organizations. We will pay hourly and full time from March through September, then in October you will be paid hourly for two weeks, and receive two weeks of support coaching. November starts your full time support raising season. We want to be transparent about this from the beginning, trusting that God will call the right person — someone who sees this work not merely as a job, but as a calling worth investing in and inviting others to partner with.

If you feel drawn to walk with families through crisis and restoration…

If you desire to serve in a role that blends pastoral care with practical support…

If you sense God stirring your heart toward ministry that is both tender and courageous…

We would love to talk with you.

Seeds Wilderness Way is a place where families encounter hope, where students rediscover identity, and where staff serve with prayerful dependence on the Holy Spirit. If the Lord is leading you toward this work, we would be honored to explore that calling with you.

In Christ, 

Dean Reynolds

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Role Summary

The Family Care & Discipleship Coordinator is a shepherding presence for the families we serve—walking with parents from their very first inquiry until long after their child graduates. This role creates a safe, prayerful, and deeply relational pathway for families as they navigate crisis, healing, and transformation.

Functioning as a biblical deacon within Seeds Wilderness Way, the Coordinator embodies the heart of Jesus through humility, compassion, clarity, and steadfast support. They serve as the primary guide and point of contact for parents, offering prayer, encouragement, and spiritual companionship while stewarding the practical systems that keep families connected to their child’s progress.

This role bridges the spiritual and the practical—holding space for discipleship and shepherding/pastoral care while managing admissions, communication, case flow, and the ongoing relational journey of each family as well as promoting and sales for other Seeds programs to the families being served. The Coordinator ensures that parents feel seen, known, and supported, and that they receive timely, accurate updates throughout their child’s time in the field.

At its core, this position is about discipling families, supporting the therapeutic therapeutic /field staff teams, and helping parents encounter the peace, presence, and hope of Jesus in the midst of their journey. The Coordinator serves as a steady, trustworthy guide—offering encouragement, truth, and practical help as families move toward restoration.

Spiritual Expectations

• Live a life aligned with Scripture and the teachings of Jesus Christ.
• Model the biblical qualifications of a deacon (1 Timothy 3, Titus 1).
• Maintain a posture of prayer, humility, and dependence on the Holy Spirit.
• Engage parents with pastoral care, encouragement, and spiritual support.
• Participate in Seeds’ rhythms of prayer, worship, and ministry culture.
• Represent Seeds with integrity, compassion, and Christlike character in all interactions.
  
  

Primary Responsibilities

1. Admissions (Primary Focus)

• Monitor new parent inquiries and respond promptly with warmth and clarity.
• Guide families through the admissions and intake process with compassion, prayer, and practical support.
• Meet with parents exploring Seeds as an option and help them discern next steps.
  • While this is a care/discipleship position, there is a level of relational sales that is very important. Promoting Seeds to the family is the programming we offer.
• Recommend placement with Seeds or alternative programs
• Schedule admissions meetings with parents and the Clinical Director.
• Track admissions progress in CRM and ensure all steps are completed.
• Coordinate onboarding logistics, including medical screens, ICPC, and arrival planning.
• Provide resources, FAQs, and spiritual encouragement during admissions.
  

2. Parent Care & Discipleship

• Serve as the single point of contact for parents from application to graduation.
• Walk with parents through their own discipleship and healing journey (hand‑holding, coaching, encouragement—not formal teaching).
• Provide weekly updates, answer questions, and soothe anxieties with compassion and clarity.
• Maintain ongoing communication with therapists and field staff to ensure parents receive accurate, timely updates.
• Provide coaching, prayer, and spiritual guidance as families navigate crisis and transformation.
• Coordinate onsite parent training workshops with field and therapeutic staff on a case-by-case basis.

3. Parent-Facing Logistics

• Coordinate transport, start dates, midterm parent visits, and graduation trips.
• Track medical updates and medication refills and communicate changes to parents.
• Ensure parents receive accurate, timely, and compassionate communication throughout their child’s stay.

4. Parent-Facing Marketing Support

• Gather testimonials and stories from parents to support Seeds’ mission and outreach.
• Assist in creating parent-facing content for blogs, newsletters, and resource libraries.
• Conduct light research to support parent-facing marketing efforts and resource development.

Key Performance Indicators (KPIs)

• All new applicants reviewed daily
• All follow-up calls completed by end of week.
• CRM notes and documents up-to-date.
• Onboarding logistics current and accurate.
• Weekly parent calls completed.
• IRs reviewed and reported within 24 hours.
• Parent visit and graduation check-off plans current.

** As a note- This position is unique, and your relational skills to coach a family on the phone matter a lot.  Because of the diversity needed to match the diversity of each family, we know a wide array of applicants might apply. Hiring preferences will be given to applicants who have the right combination of the following: relational and discipling skills, parenting or grand parenting experience, office/admin skills, and sales. 

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