Amazon FBA Claims Specialist

We are looking for a Claims Specialist whos sharp, organized, and solid under pressure. Youll be handling reimbursement claims, digging into discrepancies, and staying on top of client communication. If you like investigative work and you can keep a lot of moving pieces under control without dropping the ball, youll feel right at home here.

• You enjoy figuring out why something went wrong and fixing it at the root
• You communicate clearly and professionally with clients
• You understand Amazon systems, FBA workflows, and Seller Central navigation
• Youre reliable, process-driven, and comfortable meeting tight deadlines
• You can work independently in a fast-paced remote environment
• You dont mind repetitive work as long as it produces clean, accurate results

• 1+ year of experience handling Amazon FBA reimbursements, claims, or Seller Central operations
• Strong analytical and Excel/Google Sheets skills
• Excellent written English
• Ability to manage multiple claims and client conversations at the same time
• High attention to detail and accuracy
• Stable internet and a quiet work setup for client calls when needed

• Open, process, and track reimbursement claims with accuracy
• Review Amazon reports to validate discrepancies before filing
• Ensure claims follow Amazon policy and comply with documentation requirements

• Respond to client questions quickly and professionally
• Manage support tickets and provide clear updates
• Keep client satisfaction high through reliable communication

• Track all submitted claims and make sure reimbursements are paid
• Monitor claim statuses and follow up on delays
• Flag unusual patterns or blocked claims early

• Identify account or technical issues and escalate internally
• Work with operations or technical teams to resolve problems smoothly