Care Management Leader

We're looking for an experienced Care Management Leader to oversee and develop a high-performing team of approximately 50 Care Managers and Medical Assistants supporting a large-scale Chronic Care Management (CCM) program.

Reporting directly to the Chief Operating Officer (COO), you'll lead daily operations, improve workflows, develop performance dashboards, and create a culture of accountability while ensuring exceptional patient and provider experiences.

This is an ideal opportunity for a proven operations leader who thrives in a fast-paced, metrics-driven environment and enjoys building engaged, high-performing teams.

• Provide leadership and oversight for approximately 50 Care Managers and Medical Assistants.
• Recruit, onboard, coach, mentor, and develop team members.
• Foster a culture centered on accountability, collaboration, urgency, and continuous improvement.
• Conduct regular coaching sessions, performance reviews, and career development planning.

• Build and maintain dashboards, scorecards, and reporting tools that monitor:
  • Care Manager productivity
  • CCM minutes
  • Documentation quality
  • Regulatory compliance
  • Operational performance
• Lead daily operational huddles focused on productivity, quality, and workload management.
• Monitor team performance and proactively remove barriers impacting efficiency.
• Develop scalable workflows and operational processes that improve consistency and outcomes.

• Analyze productivity trends and operational metrics to identify opportunities for improvement.
• Recognize high performers while coaching employees needing additional support.
• Implement performance improvement plans and corrective action when appropriate.
• Present operational insights and strategic recommendations to executive leadership.

• Maintain compliance with CCM documentation requirements and payer guidelines.
• Ensure audit readiness across all care management operations.
• Balance operational productivity with outstanding patient and provider satisfaction.
• Serve as an escalation point for complex patient or provider concerns.

• Collaborate with clinical, operations, technology, and administrative teams to improve care delivery.
• Evaluate and implement new technologies, workflows, and process improvements that enhance efficiency and patient outcomes.

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field.
• 7+ years of progressive leadership experience managing high-volume, metrics-driven teams.
• At least 3 years leading people managers or large operational teams.
• Experience developing dashboards, KPIs, scorecards, and performance reporting.
• Strong analytical skills with the ability to translate data into operational improvements.
• Experience using EHR systems, care management platforms, and reporting tools.
• Excellent leadership, communication, coaching, and organizational skills.

• Master's degree (MBA, MHA, MSN, or related field).
• Experience in Chronic Care Management (CCM), Population Health, Value-Based Care, or Care Management.
• Clinical licensure (RN, LCSW, or similar) is a plus.
• Experience leading healthcare operations, care management, patient engagement, customer service, enrollment, call center, hospitality, retail operations, or other high-volume operational environments.

• Thrive in a fast-paced, performance-driven environment.
• Enjoy coaching and developing high-performing teams.
• Use data to solve operational challenges and improve results.
• Build systems that create accountability without sacrificing employee engagement.
• Balance productivity, quality, compliance, and exceptional patient care.