Business Manager

Benefits:

401(k)
Competitive salary
Dental insurance
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance

Business Manager

Full Time • Charlotte, NC • Competitive Salary + Performance Bonus + Benefits

At ServiceMaster Restore, we don’t just restore properties. We help restore homes, businesses, and peace of mind. As a trusted leader in disaster restoration, we respond when property owners need us most.

We are seeking an experienced Branch Business Manager to help launch and grow our new Charlotte office. Working alongside the Operations Manager, this person will lead the administrative team, oversee financial follow-through, and establish processes that keep the branch organized and accountable. This is a hands-on leadership opportunity for someone who enjoys building a team, solving problems, and taking ownership.

What You'll Do

Lead and develop the administrative team, including the Customer Experience Coordinator and Project Coordinator
Establish branch workflows and ensure intake, scheduling, customer communication, and job administration run efficiently
Drive timely invoicing, collections, and resolution of outstanding billing requirements
Hold teams accountable for complete job files, including contracts, authorizations, approvals, and completion documents
Monitor pending sales, unbilled work, receivables, and administrative delays, coordinating action with the responsible team members
Oversee branch accounts payable processes, ensuring vendor invoices are accurate, properly coded, supported by purchasing documentation, and submitted promptly for approval and payment.
Partner with the Operations Manager to resolve customer concerns, improve handoffs, and support branch performance
Coordinate office setup, administrative hiring, onboarding, and processes that support growth

What We're Looking For

Experience leading office administration, business operations, or branch support functions; restoration or construction experience strongly preferred
Proven ability to supervise employees, establish processes, and manage competing priorities
Working knowledge of invoicing, accounts receivable, job documentation, and financial reporting
Strong leadership, organization, accountability, and problem-solving skills
Clear, professional communication with customers, vendors, employees, and executive leadership
Comfort using business software, spreadsheets, and project-management systems
Ability to take initiative and build structure in a new, growing office

What We Offer

Competitive salary with performance-based bonus
Health, dental, and vision insurance
401(k), paid time off, and paid holidays
Ongoing training and professional development
Opportunity to help build a new branch within a nationally recognized restoration brand

Work Environment

Primarily office-based in Charlotte, with occasional local travel
Fast-paced restoration environment requiring flexibility, sound judgment, and timely follow-through
Occasional after-hours coordination to support urgent customer or branch needs

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