Staff Engineer, Tech Lead

ServiceUp is reimagining a $200B+ industry with AI-powered orchestration for fleet and insurance vehicle repair. We’re the all-in-one platform bringing modern efficiency to a complex market. We’re trusted by some of the world’s largest and most sophisticated fleets and insurers.

As a Staff Engineer Tech Lead, you will lead a small team of engineers (approximately four direct reports) while continuing to contribute hands-on to the technical direction and delivery of our platform. This is an explicit player-coach role: roughly half of your time goes into the technical tasks like architecture, implementation, and code review while the other half goes into the growth, performance, and delivery of the people you lead.

• →Lead the design and implementation of complex, scalable, and performant software systems as a hands-on contributor on roadmap-critical work.
• →Manage, mentor, coach, and grow ~4 engineers through weekly 1:1s, clear goals, direct feedback, performance reviews, and career planning.
• →Own delivery for your projects end-to-end — scoping, sequencing, and shipping with Product and Design partners.
• →Lead technical discussions, design reviews, and code reviews to ensure engineering excellence.
• →Contribute to cross-team engineering practices (e.g. code review, incident response, and planning) beyond your own team.
• →Collaborate across distributed teams using Slack, documentation, and video calls.
• →Adapt to evolving business needs while maintaining focus on delivering user value.

• 8+ years of software development experience, with 2-3 years directly managing engineers through performance cycles, promotions, and hiring.
• Staff-level technical depth. You can lead the hardest piece of work on your team, not just delegate it, with strong opinions on system design, testing, and code quality.
• Strong experience across our tech stack (TypeScript, React, NestJS, GraphQL, REST, PostgreSQL, Redis, GCP) or adjacent stacks you can ramp on quickly.
• A track record of balancing meaningful IC contribution with people leadership in a player-coach role, without dropping either.
• Proven ability to manage complex software projects and deliver impactful results.
• Excellent communication and collaboration skills in a remote, async-first environment.
• A passion for continuous learning and staying current with emerging technologies.