Emergency Response Coordinator

Calling all first responders and ex-military looking for a career change!

Are you energized by helping people during critical moments, building strong relationships, and turning fast-moving opportunities into meaningful results? SERVPRO Team Wall is looking for a driven, compassionate, and responsive Emergency Response Coordinator to support homeowners and businesses when unexpected property emergencies happen.

*Position is remote however requires on-site meetings at our Hunt Valley office*

We offer an uncapped commission plan, meaning there is no maximum on how much commission you can earn. Truly unlimited earning potential. Realistic earnings well over $100,000+

What You’ll Do:

As an Emergency Response Coordinator, you will respond as leads come in from real-time emergency lead notification services and work closely with residential and commercial customers to coordinate mitigation and reconstruction services.

 You’ll be one of the first people customers connect with after fire, water, or storm-related property damage. You’ll guide them through next steps and provide reassurance during extremely stressful situations.

Who You Are:

·         Urgency Mindset – experience in a fast-paced sales environment/emergency medical/1st responder area

·         Driven by results, guided by empathy: You aggressively pursue goals and targets while maintaining deep respect, understanding, and care for the clients or candidates you work with.

Goal-oriented team champion: You relentlessly pursue individual goals while collaborating seamlessly with others to drive collective team success.

Primary Responsibilities:

 

A Role Built for Opportunity:

Those who are responsive and able to capitalize on after-hours opportunities often see the greatest success in this role, as quick engagement can directly translate into stronger customer relationships, increased closed business, and higher earnings.

 Because property emergencies may occur outside traditional business hours, this role offers a naturally flexible schedule. Regular in‑person presence at the Hunt Valley, MD office will be especially important during the first few months, as the ERC builds relationships and becomes fully integrated with the team. Once established in the role, the ERC is expected to participate in 2 Work-in Progress meetings each week - either remotely or in-person.  While regular in-person office interaction is required it’s understood that some weeks will be leaner in this regard if off-site and off-hours work is heavy.

Compensation & Benefits: