Fire & Content Division Manager

Location: Winchester, VA or Alexandria, VA

Company: SERVPRO of Alexandria/Marlton/Morningside

Join Our Team!

SERVPRO of Alexandria/Marlton/Morningside is looking for an experienced and motivated Fire & Contents Division Manager to lead our Fire & Contents Restoration Division.

We are seeking a hands-on leader who can manage restoration projects, develop a strong team, maintain customer satisfaction, and drive operational efficiency and profitability.

This position may be based out of either our Winchester, VA, or Alexandria, VA location.

What We Offer

Competitive compensation
Comprehensive benefits package
Career advancement opportunities
Professional development and training
A supportive, team-oriented work environment

What You'll Do

Division Leadership & Operations

Oversee daily operations of the Fire & Contents Division, ensuring projects are completed efficiently, safely, and to company standards.
Manage project schedules, workloads, resources, and overall division performance.
Monitor job costs, budgets, and profitability.
Review project estimates, budgets, and bids for accuracy and financial performance.
Ensure job documentation and required system uploads are accurate and completed on time.
Step in to support project management activities when needed.

Team Management & Development

Lead, coach, and support Project Managers, Crew Chiefs, and restoration team members.
Establish clear expectations and hold team members accountable for performance.
Assist with hiring, onboarding, training, and employee development.
Conduct performance evaluations and provide ongoing feedback.
Promote teamwork, safety, and compliance with company policies.

Customer Service & Communication

Ensure excellent customer service throughout the restoration process.
Address customer concerns and resolve project-related issues professionally.
Conduct weekly work-in-progress (WIP) meetings to review project status, deadlines, and priorities.
Maintain effective communication with other divisions and company leadership.
Participate in leadership meetings and operational planning.

What We're Looking For

Previous experience in fire restoration, contents restoration, or restoration operations management.
Proven ability to lead teams and manage multiple projects simultaneously.
Strong understanding of project budgeting, job costing, and profitability.
Excellent organizational, communication, and problem-solving skills.
Ability to manage priorities and meet production deadlines.
Strong commitment to customer service, quality, and accountability.
Experience with SERVPRO processes and systems is a plus.

Physical Requirements

Ability to lift at least 50 pounds and occasionally up to 100 pounds with assistance.
Ability to climb ladders, work at heights, and access confined spaces when necessary.
Ability to perform physical activities associated with restoration operations.
Ability to work around cleaning agents and restoration equipment.
Ability to successfully complete a background check, subject to applicable law.

Ready to Lead?

If you're an experienced restoration professional who enjoys leading teams, improving operations, and delivering quality results, we'd like to hear from you!

Apply today to join SERVPRO of Alexandria/Marlton/Morningside as our next Fire & Contents Division Manager.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC, in any manner whatsoever.

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