Restoration Job File Coordinator

SERVPRO Team McCabe is hiring a Restoration Job File Coordinator

 Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

We are seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

Monitor job file status and WIP's

Monitor and ensure client requirements are followed

Review and validate initial documentation

Create preliminary estimates and prepare job file reports

Maintain internal and external communications

Complete and review job file documentation for final upload and the audit process

Perform job close-out

Assist other departments, as needed

Manage Tech scheduling 

After-hours on call phone rotation participation

2+ year(s) of administrative or office-related experience
Outstanding written and verbal communication skills, including proper pronunciation and grammar. 
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Capability to work in a fast-paced, team-oriented office environment

Proficiency in Google Workspace

Ability to learn new software, including Xactimate® and proprietary software

Experience with writing estimates, job file processes, and quality assurance a plus

Experience in service industry environment a plus

Ability to successfully complete a background check subject to applicable law

Hours: 7:30am-4:30pm M-F, flexible to work overtime and rotating on-call schedule 

Job Type: Full-time