Operations Support

Mexico·MonterreyHybridmid

Customer SupportSupport Operations Manager

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Quick Summary

Overview

American farmers have made tremendous technology advancements through hardware improvements and investments in precision agriculture. However, when it comes to the back-office,

Technical Tools

Customer SupportSupport Operations Manager

American farmers have made tremendous technology advancements through hardware improvements and investments in precision agriculture. However, when it comes to the back-office, most farms are decades behind, relying on spreadsheets, filing cabinets, and decades-old on-prem software to recruit, manage, and pay their workforce. Seso is addressing this problem by modernizing the back-office for the farm.

Our mission is to build the premier platform for agribusiness to hire and manage their workforce and improve the lives of agricultural workers. We are addressing American farmers’ biggest pain point - access to qualified labor - through a software-enabled labor solution that automates the H-2A visa. Our comprehensive HR platform streamlines and automates the hiring process for farms and seamlessly integrates their efforts across recruitment, onboarding, payroll, and insurance while providing workers access to financial services for the first time.

Seso has raised over $60M from Tier I investors including Index, Founders Fund, and Mary Meeker at Bond, and has been recognized with awards including Forbes Rising Stars and Andreessen Horowitz's American Dynamism 50.

About the Role

~1 min read

Before workers start their jobs, each one digitally signs a packet of documents specific to their employer. We’re looking for a detail-oriented Operations Support specialist to build those packets. You’ll also help document how our processes work and test new internal tools before they launch. Your work directly helps workers get to their jobs on time.

This is a hybrid in office role, Monday through Friday during business hours. You are required to work in the office 3 days per week.

The address is:

Calle Miguel Hidalgo 330, 
Col. Mirador, 
Torre Centro Cuauhtémoc, Corporativo Piso 5
Monterrey, Nuevo León. 
C.P. 64910

Responsibilities

~1 min read

→Build digital document packets in our e-signature platform, including templates, web forms, field mapping, conditional logic, and signer routing (about 70% of your time)
→Test every packet end to end before delivery
→Troubleshoot packets already in use
→Manage a request queue in Airtable, meeting deadlines and keeping status current for the Customer Success team
→Document processes as you learn them, including steps, settings, and edge cases
→Test new internal tools before launch and report bugs clearly
→Propose and support improvements that make our work faster and less error-prone

Strong attention to detail and consistent execution. This matters most.
Native Spanish and advanced written English. You’ll work with tools, requests, and documentation in English.
Comfortable with spreadsheets, Airtable, or similar tools
Clear, organized writing for team communication
Curious about how things work and how to make them better

Nice to Have

~1 min read

Experience with e-signature or PDF form tools (Anvil, DocuSign, Adobe Sign, or similar)
Software testing or QA experience
Familiarity with H-2A/H-2B visas, immigration processes, or employee onboarding