Case Manager/Service Coordinator - Developmental Family Support

1.                   Conducts and documents comprehensive assessment of client and/or client’s needs.

2.                   Participates in development of client’s service plan, consistent with assessment.

3.                   Arranges for delivery of needed services, as identified in assessment. 

4.                   Assists client in accessing needed services through, for example, referrals or linkages.

5.                   Monitors client’s progress by making referrals, tracking client’s appointments, performing follow-up on services rendered, and performing periodic reassessments of client’s changing needs.

6.                   Performs advocacy activities on behalf of client (e. g., writing letters to expedite entitlement payments, encouraging client or family members to advocate on own behalf).

7.                   Prepares and maintains case records documenting contacts, services needed, reports, client’s progress, etc., in accordance with SCS and regulatory standards.

8.                   Provides case consultation (i. e., consulting with service providers/collaterals in determining client’s status and progress).

9.                   Communicates with supervisor about issues related to case management, resourcing, service collaboration, and development of new resources.

10.               Provides psychosocial education to clients and/or family members to increase their understanding of client’s illness, physical condition, or social situation.

11.               Performs crisis assistance (i. e., intervention on behalf of client, making arrangements for emergency referrals, coordinates other needed emergency services).

12.               May serve as Primary Case Coordinator (PCC), with volume and complexity of PCC assignments depending on incumbent’s skill and autonomy.     

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job.  Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

·                     Bachelor’s degree as approved by Medicaid, or as required by applicable funding source. 

·                     Minimum of zero year’s experience in case management/service coordination with a Bachelor’s degree.

·                     Working knowledge of mental and physical characteristics of assigned population group (e. g., growth and development), human behavior, treatment/service options, and related issues.

·                     Working knowledge of SCS programs and services, policy, and procedure. 

·                     Working knowledge of applicable regulations and licensure standards. 

·                     Good interpersonal skills and written and oral communication skills. 

·                     Position requires lifting of 20 pounds maximum, with frequent lifting and/or carrying of items weighing up to 10 pounds, or requires significant periods of walking or standing. 

·                     Normal tasks may involve exposure to blood, bodily fluids, or tissue. 

·                     May involve 24-hour on-call responsibilities.   

·                     Reliable transportation for frequent travel.      

Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation.  Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards.