Administrative Executive, HMG/BSCC

Hdb Hubmid

OtherAdministrative

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Quick Summary

Overview

[What the role is]Administrative Executive, HMG/BSCC [What you will be working on] Handle enquiries from the public through the Branch Service Line (HDB’s hotline) with professionalism.

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OtherAdministrative

Administrative Executive, HMG/BSCC

Responsibilities

~1 min read

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Handle enquiries from the public through the Branch Service Line (HDB’s hotline) with professionalism. The enquiries can be on lease administration, housing maintenance, finance and car park matters.
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Promote, educate and guide callers on the use of HDB’s e-Services
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Provide case-specific advice and quality customer service to customers over the phone
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Keep abreast with latest policies and procedures so as to provide accurate information to customers
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Resolve customer’s queries effectively and escalate problems promptly
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Work as a team to ensure that call centre service KPIs are met
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Any other tasks assigned

Possess effective telecommunication & strong customer service skills
Have a passion to deliver customer-centric service 
Proficient in English and another language
Can size up customers’ enquiries accurately and document them quickly in the system
Can handle stressful situations appropriately
Be meticulous and independent
Experience in customer service or call centre will have an added advantage