Administrative Executive, HMG/BSCC

• →Handle enquiries from the public through the Branch Service Line (HDB’s hotline) with professionalism. The enquiries can be on lease administration, housing maintenance, finance and car park matters. 
• →Promote, educate and guide callers on the use of HDB’s e-Services  
• →Provide case-specific advice and quality customer service to customers over the phone 
• →Keep abreast with latest policies and procedures so as to provide accurate information to customers 
• →Resolve customer’s queries effectively and escalate problems promptly 
• →Work as a team to ensure that call centre service KPIs are met
• →Any other tasks assigned

• Possess effective telecommunication & strong customer service skills 
• Have a passion to deliver customer-centric service  
• Proficient in English and another language 
• Can size up customers’ enquiries accurately and document them quickly in the system  
• Can handle stressful situations appropriately  
• Be meticulous and independent 
• Experience in customer service or call centre will have an added advantage  

Successful candidates will be offered a 1+1 year contract.