[LTA-VS] PRINCIPAL / SENIOR EXECUTIVE / EXECUTIVE (CUSTOMER SERVICE RELATIONS)

We are seeking a dedicated individual to join our dynamic Customer Service team at LTA. In this role, you will provide comprehensive operational and frontline service support across various customer touchpoints.

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  Handle customer feedback and enquiries professionally through multiple in-person and digital channels (including, but not limited to, telephone and written correspondence)

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  Manage service requests and online applications efficiently while ensuring high service standards

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  Prepare regular performance reports and conduct audits when required

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  Maintain smooth workflow and service excellence at various service touchpoints

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  Collaborate with different stakeholders to resolve complex customer queries and enhance service delivery

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  Monitor and follow up on customer interactions to ensure timely resolution

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  Perform other duties and responsibilities as assigned based on evolving business needs

• Knowledge in any discipline

• Prior work experience in customer service will be an added advantage

• Proficient in Microsoft Office applications

• Excellent organisational, communication, and interpersonal skills

• Meticulous and attention to detail with strong analytical abilities

• Ability to work effectively both independently and as part of a team

• Proven ability to thrive in a fast-paced environment and handle multiple tasks efficiently

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.