Principal Manager, SkillsFuture Credit (IMD)

Paya Lebar Quarter 2 (ssg)lead

OtherPrincipal

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Quick Summary

Requirements Summary

Develop workflows and work instructions for outsourced providers to implement the programmes; monitors service provider performance in operational delivery and customer service.

Technical Tools

OtherPrincipal

Incentives Management Division (IMD) is part of SWDA’s Incentives Management and Enforcement Group (IMEG) which contributes to pan-organisational efforts of building an effective, responsive and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) collection, and enforcement against fraud and abuse. IMD administers training grants, training allowance and SkillsFuture Credit (Enterprise and Individual) to contribute towards the development of a responsive and high-quality CET ecosystem

Responsibilities

~2 min read

As a Principal Manager, you are a Team Leader supervising a team of Managers. You report to the Assistant Director and are responsible for the operations management of SWDA’s programmes such as SkillsFuture Credit and other funding programmes.

You are passionate about solving customer issues, detail-oriented with key strengths in operations management and work processes. You are a people person and is committed to nurture, develop and give guidance to your team members.

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Possess the required competencies to execute the job duties proficiently

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At least 7 years of relevant work experience in operations, programme or project management.

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Strong people management skill, with at least 3 years in a supervisory role

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Strong customer service attitude

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Strong in analysis, communication (both verbal and written), interpersonal, process and project management skills

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Able to multi-task, work independently and perform well under pressure and tight timelines

Note: This is a team lead role.

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP