Senior Engineer (Training & Capability Development)

Coordinate and support the implementation of structured technical training programmes aligned with organisational needs

Work with system owners, subject matter experts, and training providers to support the preparation of user guides, learning resources, and training materials, where required

Align training plans with competency frameworks and certification requirements, where applicable.

Support the migration of existing workflows and processes to ITSM platforms

Translate operational processes into digital workflows (e.g. incident, change, service request, maintenance tasks) in consultation with process owners and platform teams

Support requirements gathering, testing, and workflow rollout in collaboration with platform teams and vendors.

Support user readiness and adoption for ITSM-enabled workflows in collaboration with process owners, platform teams, and vendors

Support capability development initiatives through implementation, feedback, and performance tracking

Use appropriate learning methods and tools, including digital approaches where suitable

Align capability development efforts with system enhancements and operational changes

Support the administration and periodic review of competency frameworks and certification tracking

Identify capability gaps and recommend targeted development interventions

Support user adoption and knowledge transfer for ITSM-enabled workflows

Collaborate with internal teams, training providers, and vendors to support implementation and adoption

Trained in Engineering or related discipline

Experience in engineering or operational environments involving mission-critical or high-reliability systems

Experience in capability development, knowledge transfer, or training support

Ability to coordinate capability development initiatives, manage stakeholders, and facilitate knowledge transfer in an operational environment

Strong stakeholder engagement and communication skills

Experience with ITSM platforms or workflow digitalisation

Knowledge of ITIL processes (Incident, Problem, Change, Service Request)

Familiarity with digital learning tools, simulation systems, or LMS platforms

Experience in competency frameworks or certification processes

Experience working with vendors and external partners

Awareness of relevant regulatory or industry standards would be advantageous.

Strong technical foundation and ability to support user adoption, knowledge transfer, and stakeholder coordination

Structured and analytical, with a focus on continuous improvement

Effective communication and stakeholder management skills

Proactive, adaptable, and able to work effectively in a changing operational environment