Program Director, Veterans Residential

Shift: Monday-Friday 8am-4pm with flexibility, on-call required | Work Type: In-person

What to expect. 

Responsible for the overall operations and management of the program(s) as assigned. For assigned program(s) manages the delivery of services, staff supervision, administration and evaluation of program(s) with integrity and professionalism. Ensures program compliance with all regulatory and accrediting bodies.

Specific responsibilities include: 

• Provides an efficient and effective program structure.
• Provides, implements and maintains a system for continuous quality improvement.
• Ensures that the program’s mission and its services are carried out effectively and efficiently.
• Monitors smooth day-to-day operation of program activities and service delivery.
• Assumes responsibility for assessing coordinating and implementing service planning needs of clients assigned to designated program(s) area.
• Implements new program services and quality improvement systems to meet the changing needs of clients and changes in the health care services delivery system.
• Ensures coordinated services to clients through effective interface with various program components and with external service providers.
• Manages the maintenance of program space, equipment and supplies, as necessary.

• Implements the hiring process, training and ongoing supervision and evaluation of program staff in designated area. Assists staff with plans to enhance professional growth including external and internal training and education.
• Reviews credentials, experience and performance of supervised staff and grants privileges for performing duties of job description at time of hire and as needed thereafter.
• Teaches, coaches and models skills for staff development including psychiatric rehabilitation skills, motivational techniques and cognitive behavioral techniques.
• Manages staff schedules and plans coverage for absences.
• Monitors staff, students, and volunteers for assigned program(s).

• →Implements program budgets. Monitors program utilization, revenue and costs.
• →Keeps program(s) within budgeted expenditures and develops programming and structure that ensures that budgeted revenues are obtained.

• Ensures program compliance with all regulatory and accrediting bodies.
• Monitors and participates in the development of information management systems that produce accurate information for reporting, evaluation and planning and decision-making purposes.
• Ensures that current, accurate and complete documentation related to all service functions is maintained.
• Maintains compliance with applicable licensing, accrediting and funding standards. Prepares program for external program and facility site reviews. Develops and implements correction plans. 
• Completes training and documentation as required by regulation and accreditation bodies

• Establishes and maintains positive relationships with individuals served, families, and referral sources, and purchasers of service, staff and other service providers.
• Ensures safe work environment in designated work areas.
• Participates in team meetings weekly and attend other management meetings as assigned.
• Observes and reports any changes in individual’s conditions, physical and/or mental health.
• Manages difficult or emotional individual situations, respond professionally for requests for assistance and support.
• Assesses for health and safety and takes action with individuals, groups and environment.
• Responds to crisis situations safely and effectively.
• Thoroughly document all services.